Senior Business Operations Analyst - Customer Success

As a Senior Business Operations Analyst, you will be the driving force behind data-driven decision-making across the organization. You'll partner with leaders to gain a deep understanding of complex business problems and develop end-to-end analytical solutions. This role is responsible for designing, building, and maintaining robust analytics that transform raw data into mission-critical metrics and insights. You will create clean, well-documented datasets that power the data products you deliver, enabling our business leaders to make strategic choices with confidence. You will act as a key liaison, bridging business functions like Customer & Partner Experience, Sales, Finance, and Marketing to ensure the right information is leveraged to empower the business. This position calls for a combination of analytical skills, strategic thinking, and effective communication skills to provide recommendations that are tied directly to business strategy and market insights.

What You’ll Do

• Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of objectives and deliverables

• Build metric dashboards based on business requirements

• Liaise with technical analytics engineers to access, validate, and automate data feeds

• Develop detailed documentation, including business requirements, functional specifications, and process flows

What You’ll Need

Minimum Qualifications

• 4+ years of experience in roles with analytical responsibilities.

• Bachelor’s degree - an advanced degree will be considered in lieu of experience

Preferred Qualifications

• Experience working in or supporting customer success organizations within the SaaS industry

• Familiarity with analytic and visualization tools: SQL, Python, Quicksight, and Workiva, preferred

• Strong analytical and problem-solving skills, with attention to detail

• Ability to lead client, stakeholder, and user-facing discussions.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders

• Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously

Travel Requirements & Working Conditions

• Minimal travel for internal meetings 

• Reliable internet access for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.