At Humana, we're committed to helping people achieve lifelong well‑being—and that starts with using data and technology to create smarter, more connected experiences for our members. As a Senior Business Intelligence Engineer for the IVR/IVA/Chat Channels, you'll help transform how we understand and optimize member interactions by building scalable, cloud‑based reporting solutions that power insight across the organization.
The Senior Business Intelligence Engineer plays a critical role in ensuring data-driven decision‑making across Humana's contact center and member engagement platforms. You will be responsible for designing, developing, and maintaining complex Interactive Voice Response (IVR) reporting solutions and dashboards that deliver actionable insights at scale.
You bring deep expertise in cloud-based analytics, with hands-on experience using large experience datasets, cloud-based analytics environments, and visualization tools such as Power BI. This role partners with business stakeholders and engineering to develop operation reporting for conversational channels, deep insights into trends surrounding self-service and containments as well as digital deflection.
You will report to a director and be part of the Consumer Digital Data Science and Analytics team. The team's mission is to create valuable insights from member interactions in the Digital, IVR, IVA, and other related channels to inform adoption and containment strategies.
Design, develop, and maintain complex IVR / IVA / Chat channel reports and dashboards using Power BI and cloud analytics tools
Collaborate with cross-functional teams to integrate IVR / IVA / Chat channel data with other data sources
Optimize and improve the performance of IVR / IVA / Chat channel reports and dashboards
Troubleshoot and resolve technical issues related to IVR / IVA / Chat channel data and reporting
Use your skills to make an impact
Required Qualifications
Bachelor's Degree and 5 or more years of technical experience in data analysis OR Master's degree and 3 or more years of experience
Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction
Advanced experience exploring complex data sets using SQL, PySpark, or similar data systems
Experience with tools such as Power BI for creating data visualizations
Experience using cloud tools such as Azure Databricks with Unity Catalog or Google Cloud Platform
Proficiency in verbal and written communication/presenting to senior and executive leadership
Comprehensive knowledge of Microsoft Office Applications including Word, Excel, Access and PowerPoint
Preferred Qualifications
Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
Proficiency in understanding healthcare related data
Experience with Google CX Insights, Genesys or related conversational and routing systems
Expertise in data mining, forecasting, simulation, and/or predictive modeling
Experience creating analytics solutions for various healthcare sectors
Additional Information
Visa sponsorship is not available for this position.
Work-At-Home Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-15-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Skills Required
- Bachelor's Degree and 5 or more years of technical experience in data analysis OR Master's degree and 3 or more years of experience
- Experience analyzing data to solve a wide variety of business problems
- Advanced experience exploring complex data sets using SQL, PySpark, or similar data systems
- Experience with tools such as Power BI for creating data visualizations
- Experience using cloud tools such as Azure Databricks or Google Cloud Platform
- Proficiency in verbal and written communication/presenting to senior and executive leadership
- Comprehensive knowledge of Microsoft Office Applications
Humana Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Humana and has not been reviewed or approved by Humana.
-
Healthcare Strength — Medical, dental, vision, supplemental health, and long-term care insurance are offered alongside on-site/virtual wellness resources and weekly paid well-being time, indicating a whole-person focus.
-
Leave & Time Off Breadth — Paid PTO and holidays, volunteer time, and formal leave options such as parental and caregiver time provide broad time-away support. Adoption assistance and lactation rooms extend coverage for key life events.
-
Retirement Support — A 401(k) with company match anchors long-term savings. Employer-matched emergency savings programs complement retirement planning.
Humana Insights
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
