We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.
Job Summary
Reporting to the Senior Director, Revenue Operations, the Senior Business Intelligence & Data Analyst will serve as a key member of the Revenue Operations team providing insights and recommendations to business stakeholders based on analysis of large data sets. The ideal candidate will leverage advanced BI tools, such as Tableau, to transform complex data into actionable insights that drive business decisions. This role requires a strategic thinker with strong analytical skills and the ability to communicate effectively across various departments.
**Please note we are only considering candidates who are able to commute to our Bedford, NH office at this time
Essential Duties & Responsibilities
Data Analysis & Reporting:
- Conduct in-depth analysis of complex datasets to identify trends, anomalies, and opportunities for improvement.
- Develop and maintain interactive dashboards and visualizations using Tableau, SQL, Salesforce, Excel or other tools to provide real-time insights to stakeholders.
- Create comprehensive reports that summarize findings and present actionable recommendations to senior management.
Stakeholder Collaboration:
- Act as the primary liaison between business units and the BI team, ensuring a clear understanding of data requirements and business objectives.
- Conduct workshops and meetings with stakeholders to gather requirements, clarify objectives, and communicate findings.
- Provide ongoing support to stakeholders by addressing questions, offering insights, and guiding data-driven decision-making processes.
Data Governance:
- Establish and enforce data quality standards and governance policies to ensure the accuracy and reliability of data across BI platforms.
- Collaborate with Business Systems and data management teams to streamline data integration processes and enhance data accessibility.
Technical Expertise:
- Evaluate and recommend new BI tools and technologies that can enhance data analysis capabilities and streamline reporting processes.
- Provide technical support and expertise to team members and stakeholders on BI tools, data visualization techniques, and data modeling best practices.
- Troubleshoot and resolve technical issues related to BI tools and data sources.
Project Management:
- Lead and manage BI projects from concept to execution, including defining project scope, timelines, and deliverables.
- Coordinate with cross-functional teams to ensure project milestones are met and deliverables align with business objectives.
- Track and report project progress, identifying potential roadblocks and implementing solutions to keep projects on track.
Strategic Insights & Recommendations:
- Interpret data trends and make strategic recommendations that align with organizational goals and objectives.
- Conduct market analysis and competitive benchmarking to provide insights that inform business strategies.
- Prepare and present findings to executive leadership, translating complex data into compelling narratives that support decision-making.
Education, Experience, Skills, & Abilities
- Bachelor’s degree in business, finance computer science, mathematics, or related field with preference for Master's degree
- 5+ years professional experience in business intelligence or data analysis
- Experience working in a SaaS company supporting major functional areas within an organization
- Experience in Excel, Salesforce, Netsuite, Clari, and BI tools such as Tableau or similar platforms
- Experience with data visualization software
- Experience with statistical analysis, data mining and working with large data sets
- Proficient in SQL for data analysis and reporting
- Strong working knowledge of data analysis and database engineering technologies etc.
- Ability to develop complex data models & provide key insights and interactive analytics in near real-time to stakeholders and practitioners
- Excellent problem-solving skills and ability to work cross-functionally
- Excellent verbal and written communication skills
Working Conditions
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and/or standing - Must be able to remain in a stationary position 50% of the time
Carrying and /or lifting - Must be able to carry/move laptop as needed throughout the work day
Environment - in our Bedford, New Hampshire 3 days per week dependent on office needs
ADA Statement
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at [email protected].
Pay Range Disclosure
The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including, but not limited to, Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.
At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position of Senior Business Intelligence & Data Analyst is: $122,700 - $130,000.
This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Culture
- At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
- We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
- Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Apply at: https://www.bugcrowd.com/about/careers/
Top Skills
What We Do
Bugcrowd is the #1 crowdsourced security platform. More enterprise organizations trust Bugcrowd to manage their bug bounty, vulnerability disclosure, attack surface management and next-gen pen test programs. By combining the largest, most experienced triage team with the most trusted hackers around the world, Bugcrowd generates better results, reduces risk through remediation advice, and empowers organisations to release secure products to market faster — with no hidden fees.
