Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources. Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision. Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques.
Responsibilities- Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
- Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support staffing decisions
- Produce and manage actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
- Use data and analytics to improve processes and provide forecasts of potential costs, risks, and value of new business initiatives
- Communicate findings and insight to leaders and stakeholders and provide business strategy recommendations for optimizing business performance
- Provide reporting solutions and respond to ad-hoc report requests within the business area
- Create specifications for reports and analysis based on business needs and required or available data elements
- Build working relationships with team members and earn the trust and support of operational leaders
- Lead small projects and initiatives
- Advanced workforce management expertise, including forecasting, capacity modeling, and long-range staffing projections within complex operational environments
- Strong analytical and quantitative skills with demonstrated experience applying statistical methods, forecasting models, and trend analysis to drive business decisions
- Bachelor's Degree in Business Administration, Statistics, or related field
- 5+ years of experience in data analysis and reporting
- Advanced proficiency in SQL and Python, with experience developing dashboards and reporting solutions in Power BI or similar tools
- Strong executive communication and presentation skills, with experience delivering data-driven insights to senior leadership
- Complete knowledge and understanding of business area/specialization
- Advanced skill using business intelligence applications and/or cloud services
- Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
- Advanced skill in complex data manipulation across multiple tables
- Effective data integration, normalization, and validation skills
- Skill communicating data analysis and visualizations to nontechnical and senior audiences
- Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
Desired Qualifications
- Background in fraud operations, financial services, or similarly complex, high-variability operational environments
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- Forbes® 2025 America’s Best Large Employers
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- 2025 Handshake Early Talent Award
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Advanced workforce management expertise including forecasting and capacity modeling
- Strong analytical and quantitative skills applying statistical methods and trend analysis
- Bachelor's Degree in Business Administration, Statistics, or related field
- 5+ years of experience in data analysis and reporting
- Advanced proficiency in SQL and Python, experience with Power BI or similar
- Strong executive communication and presentation skills
- Advanced skill using business intelligence applications and/or cloud services
- Advanced knowledge of reporting capabilities of existing ERP, CRM or database software
- Skill in communicating data analysis to nontechnical audiences
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
