Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Serve as an embedded analytical and strategic partner to operational leadership, combining advanced analytics, business intelligence, operational problem-solving, project leadership, and executive communication. Independently evaluate complex or ambiguous business challenges, integrate quantitative and qualitative information, and translate findings into clear insights, practical recommendations, and compelling business narratives. Develop reporting, dashboards, forecasts, models, and decision-support solutions that improve business performance and advance operational goals. Work across a broad range of assignments with minimal supervision, applying strong business judgment, technical capability, and communication skills to move work from question to insight to action.
Responsibilities- Collect, integrate, clean, validate, and analyze structured and unstructured data from multiple sources to evaluate business performance and operational opportunities.
- Identify, analyze, and interpret trends, patterns, drivers, and root causes; distinguish symptoms from underlying business issues and translate analysis into actionable insight.
- Develop, maintain, and manage advanced reporting, dashboards, visualizations, and business intelligence solutions that support ongoing operational and leadership decision-making.
- Build forecasts, scenarios, cost-benefit analyses, capacity and performance models, and other decision-support analyses to evaluate potential costs, risks, opportunities, and operational trade-offs.
- Partner with operational leaders and subject matter experts to frame ambiguous business questions, define analytical approaches, establish requirements, and determine the information needed to support a decision.
- Translate complex analysis into clear business narratives, executive-ready presentations, and concise recommendations appropriate for technical, nontechnical, and senior audiences.
- Present findings and recommendations to stakeholders, facilitate discussion around insights and trade-offs, and respond to questions with sound analytical and operational judgment.
- Produce actionable performance reporting that highlights key performance indicators, areas of opportunity, emerging risks, and root causes affecting current operations.
- Provide rapid analytical and problem-solving support for ad hoc business needs while balancing recurring reporting, longer-term analytical work, and strategic initiatives.
- Research internal and external information, practices, and emerging trends to strengthen analysis, challenge assumptions, and inform operational decisions.
- Create specifications and requirements for reports, analyses, data solutions, and business intelligence products based on business needs and available data.
- Identify opportunities to improve, automate, or scale analytical processes, reporting, and decision-support capabilities.
- Build strong working relationships across operations, analytics, technology, and other partner areas to connect data, business context, and execution.
- Lead small projects, analytical workstreams, and operational initiatives from problem definition through recommendation and stakeholder communication.
- Apply broad analytical, business, and communication capabilities to unfamiliar or evolving assignments, quickly developing the context needed to move the work forward.
- 5+ years of experience in data analysis, business intelligence, reporting, operational analytics, or related work.
- Advanced skill using business intelligence applications and/or cloud services, and CRM exposure
- Advanced skill applying statistical methods, mathematical techniques, forecasting, scenario modeling, and cost-benefit analysis to business problems.
- Advanced skill in complex data manipulation, integration, cleaning, and validation across multiple tables and data sources.
- Skill using analytical tools and programming or query languages such as Python, R, and/or SQL.
- Advanced problem-solving and research skills, including the ability to structure ambiguous questions, test assumptions, and synthesize varied information.
- Advanced written and verbal communication skills, with the ability to explain complex analysis to nontechnical and senior audiences.
- Skill developing and delivering executive-ready presentations that balance data visualization, design, business context, and concise storytelling.
- Strong interpersonal and facilitation skills with the ability to work effectively with operational leaders, subject matter experts, and cross-functional partners.
- Ability to independently manage multiple priorities and shift effectively between recurring reporting, deep analysis, ad hoc problem-solving, and project work.
Desired Qualifications
- Bachelor's degree in Business Administration, Statistics, Analytics, Economics, Operations, or a related field, or an equivalent combination of education, training, and experience.
- Knowledge of debit card operations, including consumer disputes, reconciliation, servicing and related controls, systems and key performance drivers
- Experience partnering directly with operational leaders in a fast-paced, high-volume environment.
- Experience with forecasting methodologies, query languages, process improvement, and the synthesis of large and varied data sets into actionable insights and business stories.
- Experience supporting executive or senior-leader decision-making through analytical recommendations, presentations, and facilitated business discussions.
- Demonstrated versatility across analytics, reporting, operational problem-solving, and project or initiative support.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 5+ years of experience in data analysis, business intelligence, reporting, operational analytics, or related work
- Advanced skill using business intelligence applications and/or cloud services, with CRM exposure
- Advanced skill applying statistical methods, mathematical techniques, forecasting, scenario modeling, and cost-benefit analysis
- Advanced skill in complex data manipulation, integration, cleaning, and validation across multiple tables and data sources
- Skill using analytical tools and programming or query languages such as Python, R, and/or SQL
- Advanced problem-solving and research skills, including structuring ambiguous questions, testing assumptions, and synthesizing varied information
- Advanced written and verbal communication skills for explaining complex analysis to nontechnical and senior audiences
- Skill developing and delivering executive-ready presentations using data visualization, design, business context, and concise storytelling
- Strong interpersonal and facilitation skills with operational leaders, subject matter experts, and cross-functional partners
- Ability to independently manage multiple priorities across reporting, analysis, ad hoc problem-solving, and project work
- Bachelor's degree in Business Administration, Statistics, Analytics, Economics, Operations, or a related field, or equivalent education, training, and experience
- Knowledge of debit card operations, including consumer disputes, reconciliation, servicing, controls, systems, and key performance drivers
- Experience partnering directly with operational leaders in a fast-paced, high-volume environment
- Experience with forecasting methodologies, query languages, process improvement, and synthesizing large and varied data sets
- Experience supporting executive or senior-leader decision-making through analytical recommendations, presentations, and facilitated discussions
- Versatility across analytics, reporting, operational problem-solving, and project or initiative support
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
