Senior Business Improvement Analyst

• Continuing | Full time
• Higher Education Officer Level 8 | $116,349 - $128,806 p.a.
• Location: Bedford Park / Kaurna Country
• View Position Description

About the Role

This newly created role responds to ongoing system, regulatory and service change, and will support sustainability and continuous improvement across Student Administration Services. A unique opportunity at Flinders, the role suits someone with business analysis experience in the information technology space who will work closely with Information and Digital Services (IDS) and the business during a period of significant innovation, including the transition of our timetabling system from an on-premises solution to the cloud. You will provide high-level business analysis, process improvement and system assurance capability for Student Administration Services and the broader Student Experience and Management portfolio.

Based within Student Administration Services, you will work with business owners, Student Experience and Management units and IDS to identify operational, process and system gaps, translate business needs into clear requirements, and support the design and adoption of practical, governed solutions. You will help reduce reliance on unsupported local tools by improving process design, system assurance, documentation and decision-making across core administrative functions

Some of the responsibilities of the position are:

• Translating operational requirements into practical process and system improvements, including AI opportunities;
• Supporting major University projects affecting student administration;
• Reducing manual handling, duplication, and key-person dependency;
• Strengthening system testing, implementation readiness, and governance; and
• Improving service consistency, staff capacity, and student outcomes.

For a more comprehensive list, please view the Position Description

About You

You have experience in Higher Education and understand how systems and data work / interrelate across various platforms, governance & risk and working with significant data sets.  Your exemplary analytical, problem-solving and strategic thinking skills include the ability to investigate complex issues, evaluate options and develop practical recommendations that support organisational objectives.

Your high-level interpersonal, communication and stakeholder management skills, include the ability to influence, negotiate and build productive relationships across diverse stakeholder groups, ensuring you are able to translate complex business, technical and process information into practical outcomes.

This position requires you to have demonstrated ability to assess and apply artificial intelligence tools in a responsible and practical way to improve business analysis, process documentation, workflow design, data analysis and service improvement, while maintaining appropriate governance, privacy, security and human oversight.

About the Office of the Deputy Vice Chancellor (Students)

The Office of the Deputy Vice-Chancellor (Students) provides administrative support to key strategic and operational functions of the University’s student-related and academic services. Under the general portfolio, the Office team support Portfolio leadership and facilitate dialogue between key service areas to help the Portfolio ensure Flinders’ educational offerings are innovative, of assured quality, and are student centred. This drives our values and ethos, our impact and engagement, and our vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

Life at Flinders  

They say know your place.  We say you've found it right here. 

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next. 

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.  

So, why work at Flinders? 

• 17% Superannuation + salary packaging options  
• Flexible working arrangements  

• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program 

• Wide range of professional development activities and services, including exclusive staff study offers   

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.  

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).  

• Recognised as a Veteran Employer of Choice   

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.  This includes a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University.The contract of Employment is conditional upon the receipt of these completed compliance checks.

A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• You are required to provide your Resumé, along with a separate cover letter, telling us why this role interests you and how your experience within higher education makes you the ideal candidate
• You are highly encouraged to contact Luke Robins for more information regarding this position

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.