In this role, you will:
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Write, and execute test scripts and document results
- Write user stories from requirements using SDLC formats
- Gather and condition test data for both Development and UAT
- Drive requirements, incorporating product expertise and industry/ competitor opportunities.
- Review requirements and build the test scenarios/test scripts with minimal supervision.
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in UAT or other end-to-end testing
- 2+ years of contact center experience
Desired Qualifications:
- Facilitated testing for AI products or machine learning models
- Experience with test creation, planning, coordination and facilitating testing and routine
- Use of Agile and testing platforms such at JIRA and Octane
- Familiarity with Contact Center routing platforms such as Genesys and Five 9
- Experience working with Agentic Voice Service agents, and LLM speech application
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule
Relocation assistance is not available for this position
Posting End Date:
8 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
#BI-Hybrid
Skills Required
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent experience, training, military experience, or education
- 4+ years of UAT or other end-to-end testing experience
- 2+ years of contact center experience
- Experience facilitating testing for AI products or machine learning models
- Experience with test creation, planning, coordination, and facilitating testing
- Experience using Agile and testing platforms such as JIRA and Octane
- Familiarity with contact center routing platforms such as Genesys and Five9
- Experience with Agentic Voice Service agents and LLM speech applications
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Pay is considered stronger due to a 401(k) match up to 6% and, for some lower earners, an additional company contribution. Feedback suggests the retirement program is a standout element of the total package.
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Parental & Family Support — Eligible employees can receive up to 16 weeks of paid parental leave, along with critical-caregiving leave and backup care resources. Feedback suggests this breadth of family support is a meaningful advantage.
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Healthcare Strength — Medical, dental, and vision coverage begin on the first day for eligible employees, with the employer covering a large share of premiums in some plan scenarios. Feedback suggests access and plan breadth are strong.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.