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The Role
Lead fraud operations initiatives to improve ATO and Prevention Contact Center processes, controls, and performance. Drive process improvements, risk and control management, governance, cross-functional programs, audit readiness, and executive reporting while partnering with Operations, Technology, Risk, Compliance, Legal, and Audit to deliver sustainable solutions.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior Business Execution Consultant - Fraud Detections Business Consultant & Support. This role serves as a key business partner within Fraud Detection Operations, supporting Account Takeover (ATO) and Prevention Contact Center (PCC) teams through process improvement, risk and control management, governance, and operational execution. The successful candidate will work closely with Operations, Risk, Compliance, Audit, Technology, and senior leaders to strengthen fraud prevention processes, drive operational excellence, improve customer and employee experiences, and ensure effective management of fraud-related risks and controls. This role is ideal for a professional who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and has experience supporting fraud, financial crimes, or operational risk functions.
In this role, you will:
Posting End Date:
10 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-IND
#BI-Hybrid
Wells Fargo is seeking a Senior Business Execution Consultant - Fraud Detections Business Consultant & Support. This role serves as a key business partner within Fraud Detection Operations, supporting Account Takeover (ATO) and Prevention Contact Center (PCC) teams through process improvement, risk and control management, governance, and operational execution. The successful candidate will work closely with Operations, Risk, Compliance, Audit, Technology, and senior leaders to strengthen fraud prevention processes, drive operational excellence, improve customer and employee experiences, and ensure effective management of fraud-related risks and controls. This role is ideal for a professional who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and has experience supporting fraud, financial crimes, or operational risk functions.
In this role, you will:
- Lead business execution and operational initiatives that strengthen fraud risk management, operational effectiveness, and customer outcomes across Fraud Detection Operations.
- Drive process improvements by identifying opportunities to streamline workflows, improve controls, reduce manual effort, and enhance execution consistency across Prevention Contact Center (PCC) and Account Takeover (ATO) operations.
- Research, analyze, and recommend solutions for business, operational, and strategic initiatives related to fraud operations, risk management, and business performance.
- Serve as a trusted advisor to Operations leaders by providing strategic support, insights, and execution leadership for key business priorities.
- Own procedure governance and business readiness activities, ensuring procedures, job aids, and documentation remain current, compliant, and aligned with business and regulatory requirements.
- Support risk and control management through issue identification, escalation, audit support, RCSA activities, corrective action plans, and ongoing monitoring of the control environment.
- Analyze operational performance, production trends, service levels, inventory metrics, and operational risks to provide actionable recommendations to leadership.
- Lead cross-functional initiatives, governance routines, and continuous improvement efforts to drive sustainable solutions and operational excellence.
- Collaborate with Operations, Technology, Risk, Compliance, Legal, Control, and Audit partners to develop strategies, implement solutions, and achieve business objectives.
- Develop executive-level reporting, presentations, and business insights to support decision-making, strategic planning, and risk mitigation.
- Ensure audit readiness and regulatory compliance through effective documentation, strong controls, and disciplined execution of commitments and deliverables.
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of experience in fraud detection, fraud prevention, financial crimes, account takeover (ATO), Prevention Contact Center (PCC) or related operations.
- Experience with issue management, risk and control frameworks, audit support, and corrective action plans.
- Process ownership, governance, and operational excellence experience within a regulated environment.
- Proven ability to identify risks, drive process improvements, and implement sustainable solutions.
- Experience managing multiple projects and priorities while delivering results in a fast-paced environment.
- Demonstrated experience partnering with senior leaders and executive stakeholders to provide strategic insights, deliver executive-level presentations, and influence business, risk, and operational decisions.
- Experience leading cross-functional meetings, governance routines, and business readiness initiatives.
- Knowledge of fraud investigations, account takeover fraud, online transaction fraud, and financial crime trends.
- Proficiency with JIRA or similar tools for workflow, issue, and project management.
- Experience developing and maintaining procedures, job aids, and operational documentation.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to partner effectively across Operations, Technology, Risk, Control, Compliance, Legal, and Audit teams.
- Experience monitoring operational performance, service levels, and production metrics.
- Experience supporting business execution, process improvement, or control functions within a large financial institution.
- Hours: Monday-Friday, 8:00 AM-5:30 PM with some flexibility
- Ability to work additional hours as needed
- Hybrid schedule: alternating 3 days in-office and2 days remote (based on listed location)
- This position is not eligible for visa sponsorship
- Relocation assistance is not available
- 145782-TX-Building 106, San Antonio Ops Center
Posting End Date:
10 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-IND
#BI-Hybrid
Skills Required
- 4+ years of Business Execution, Implementation, or Strategic Planning experience (or equivalent)
- Work on-site in San Antonio Ops Center with hybrid schedule (alternating 3 days in-office and 2 days remote)
- Ability to work additional hours as needed
- Position is not eligible for visa sponsorship
- 2+ years of experience in fraud detection, fraud prevention, financial crimes, account takeover (ATO), or Prevention Contact Center (PCC) operations
- Experience with issue management, risk and control frameworks, audit support, and corrective action plans
- Process ownership, governance, and operational excellence experience within a regulated environment
- Proficiency with JIRA or similar workflow, issue, and project management tools
- Experience developing and maintaining procedures, job aids, and operational documentation
- Strong analytical, problem-solving, and critical-thinking skills
- Experience partnering with senior leaders and delivering executive-level presentations and insights
- Experience monitoring operational performance, service levels, inventory/production metrics
- Experience supporting business execution, process improvement, or control functions within a large financial institution
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
