Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What You’ll Do
As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within enterprise and mid-market organizations
- Partner closely with Account Executives to execute account-based strategies and develop territories
- Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
- Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
- Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
What You Bring
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
- 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
- Fluent in French (essential) and professional proficiency in English
- Strong understanding of North African markets and business culture
- Proven track record in outbound prospecting and pipeline generation
- Comfortable engaging mid- to senior-level stakeholders in complex organizations
- Excellent communication, organizational, and time-management skills
- Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
- Currently based in the UAE
Why Genesys
- Join a global leader in customer experience and cloud technology
- Be part of a high-growth region with strong market potential
- Competitive compensation with performance-based incentives
- Clear career progression within an international sales organization
- Collaborative, diverse, and inclusive team environment
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
