The Senior Business Development Associate will play a critical role in driving the success of Oze’s customers and expanding our footprint in Nigeria. This position focuses on client engagement, customer acquisition, and collaboration with internal teams to optimize the use of Oze’s LMS and business app. The role combines strategic market development with hands-on support to embed Oze’s solutions within financial institutions and meet the unique needs of Nigerian MSMEs.
Job Responsibilities
- Facilitate seamless onboarding for new bank and MFI clients, ensuring they are fully equipped to use the platform effectively and troubleshoot any challenges they encounter. Support their go-to-market strategies.
- Coordinate and project manage collaborative initiatives with partner organizations, maintaining alignment on goals, timelines, and deliverables.
- Identify and cultivate leads for Oze’s LMS and business app to drive growth, expanding Oze’s reach and influence among Nigerian MSMEs.
- Support go-to-market strategies and launch new products within Nigeria, working closely with internal teams and client teams to ensure smooth execution and high adoption rates.
- Plan, coordinate, and execute events and workshops, managing logistics, vendor relationships, and on-site operations to ensure a seamless and engaging experience for attendees
- Be the voice of the customer for Nigerian entrepreneurs by gathering insights and feedback to inform product and marketing strategies, aiming to achieve success levels comparable to Oze’s results in Ghana.
- Work on-site with a financial institution client weekly to encourage active use of Oze’s LMS, guiding their team on implementation best practices and maximizing the platform's benefits.
Minimum Requirements and Skills
- A genuine passion for solving challenges with and for MSMEs.
- At least 3 years of experience in business development, account management, product, or customer success within financial, tech sectors, or other relevant sectors.
- Strong understanding of the financial services landscape in East Africa; experience working directly with financial institutions is a plus.
- Proficiency in data analysis tools and Excel to track and interpret key performance indicators.
- Proficiency in Hubspot or comparable CRM platform to manage customer interactions, track sales pipelines, and provide customer service.
- Ability to build strong client relationships, balancing rapport with results-driven interactions.
- Flexibility and efficiency working within a cross-cultural team and a fast-paced environment.
- Excellent verbal, written, and visual communication skills to represent Oze’s solutions and mission effectively.
Skills Required
- At least 3 years of experience in business development, account management, product, or customer success
- Strong understanding of the financial services landscape in East Africa
- Proficiency in data analysis tools and Excel
- Proficiency in Hubspot or comparable CRM platform
- Excellent verbal, written, and visual communication skills
What We Do
Oze is a platform that equips small business owners in Africa to make data-driven decisions to improve their performance, tap into networks, and access capital. Oze’s platform is comprised of two components. On one side is an mobile app for a small business owners that aggregates and analyzes transaction data to push context-specific recommendations and reports. On the other side is a portal for financial institutions that combines the app’s crowdsourced data with alternative data sources to assign a credit risk score to each Oze user. Through the portal, banks can source and support a small-business loan portfolio.
