Senior Business Controls Officer (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

JOB SUMMARY:

The Senior Business Control Officer is responsible for implementing and maintaining control processes within Pulte Financial Services. This role involves supporting control design and execution, control testing, documentation, and ensuring alignment of controls with business objectives. The position requires collaboration with business function leaders and participation in compliance and audit activities. In addition, the Senior Business Controls Officer will be responsible for more complex Risk and Controls assessments.

DUTIES AND RESPONSIBILITIES

• Collaborate closely with business leaders and Business Controls Officers in creating and implementing control measures to align with organizational risk and objectives. Essential for maintaining a robust controls framework.

• Perform tests on existing controls, identify deficiencies, oversee third party testing, and contribute to action plans for addressing these gaps. Critical for continuous improvement of control processes.

• Independently lead Control Breaks assessments with Business Stakeholders to identify the root cause, risk impacts, remediation steps, and control enhancement.

• Keep detailed records of control failures and coordinate alignment on action plans designed to mitigate them, ensuring transparency and accountability in the control process.

• Ensure action plan tasks are appropriately assigned (by function), ensure that completed action plan steps are verified by checking evidence of completion against expected results. Guide process participants in process by correcting any insufficient or invalid evidence of completion submissions.

• Independently lead Risk and Controls Assessments and workshops.

• Stay informed about changes in regulations and stakeholder policies/expectations and assist in adapting control processes, accordingly, ensuring ongoing compliance.

• Contribute to the creation and execution of training programs aimed at improving understanding and effectiveness of controls.

SCOPE:

• Decision Impact: Individual

• Department Responsibility: Support

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

Required Education/Experience

• Minimum High School diploma or equivalent; Bachelor’s Degree preferred

• 2-5 years in business controls or 3+ years in mortgage, title, or insurance production with regulatory compliance experience. Or, significant experience in controls environment Information in one or more of the following areas: Application Development, Technology Infrastructure, Information Security for a Fortune 500 company

• Experience in business controls in banking center OR experience in covered business function within financial services/function (mortgage, title, insurance production functions) with solid understanding of regulatory and counterparty requirements/expectations

• Ability to implement control frameworks and policies

Required Skills/Knowledge

• Efficient verbal and written communication skills, capacity to lead workshops, ability to command room/meeting including direct efforts in workshops of those at a more senior level, high attention to detail.

• Analytical skills. Self-driven; high degree of autonomy.

• Highly proficient in office software.

• Demonstrated ability to pick up processes and systems quickly. Ability to learn GRC software.

• Knowledge of regulatory and common counterparty requirements in financial services, particularly in mortgage, title, or insurance production functions

#LI-KC1

#LI-hybrid

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.