Technology at Primark
What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
Join Primark as a Senior Business Architect and play a key role in shaping how strategy is translated into enterprise-wide business and technology change. Working across customer, colleague and supplier journeys, you'll help design the capabilities, operating models and processes that support Primark's continued growth. Partnering with senior stakeholders across Technology, Strategy, Finance and Transformation, you'll drive strategic planning, influence major investment decisions and ensure initiatives deliver measurable business value. This is a highly visible role with enterprise-wide impact, offering the opportunity to shape the future direction of one of the world's leading retailers.
Job DescriptionWhat you'll do
- Drive the annual Technology strategy and portfolio planning cycle, ensuring alignment with business priorities and investment plans.
- Define and maintain end-to-end Customer, Colleague and Supplier business and technology journeys.
- Own and evolve the enterprise capability model, value streams, operating models and business process architecture.
- Shape major strategic initiatives, providing early architectural guidance and ensuring alignment to long-term business objectives.
- Lead the identification of enterprise-wide business requirements and strategic opportunities.
- Mentor Business Architects, Business Analysts and Solution Architects, promoting best practice across the architecture community.
- Drive continuous improvement through automation, process optimisation, efficiency improvements and risk mitigation.
What you'll bring
- 10+ years' experience in Business Analysis and/or Business Architecture delivering enterprise-scale solutions.
- 12+ years' experience working within Technology organisations.
- Strong background in Business Architecture frameworks and methodologies, including TOGAF or equivalent.
- Proven experience in investment planning, business case development, prioritisation and benefits realisation.
- Excellent stakeholder management, communication and facilitation skills across technical and non-technical audiences.
- Strong systems thinking and design thinking capabilities with the ability to solve complex business challenges.
- Experience influencing senior leaders, driving strategic outcomes and providing leadership across multiple programmes and domains.
About Primark
Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper’s trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.
Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes.
Skills Required
- 10+ years of experience in Business Analysis and/or Business Architecture delivering enterprise-scale solutions
- 12+ years of experience working within Technology organizations
- Strong background in Business Architecture frameworks and methodologies, including TOGAF or equivalent
- Experience in investment planning, business case development, prioritization, and benefits realization
- Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences
- Strong systems thinking and design thinking capabilities
- Ability to solve complex business challenges
- Experience influencing senior leaders, driving strategic outcomes, and providing leadership across multiple programs and domains
Primark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primark and has not been reviewed or approved by Primark.
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Fair & Transparent Compensation — Pay is often characterized as fair or good compared to similar retail roles, and overtime availability can improve take-home earnings. Recent UK minimum-rate increases and the removal of age-related pay tiers reinforce a sense of improving pay fairness.
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Leave & Time Off Breadth — Paid time off stands out as comparatively strong for retail, with full-time roles described as having notably generous PTO alongside sick time and paid holidays. This breadth can increase the overall value of the compensation package beyond hourly wages.
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Parental & Family Support — Enhanced maternity, paternity, adoption, and surrogacy payments are positioned as meaningful additions to the rewards package. Ongoing colleague discounts and family-oriented support contribute to a more rounded benefits offering.
Primark Insights
What We Do
Primark is an international fashion retailer employing more than 80,000 colleagues across 17 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kids, as well as beauty, homeware and accessories. With a focus on creating great retail experiences, Primark has over 440 stores globally and continues to expand with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone through its Primark Cares strategy, a multi-year programme that focuses on giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes. As part of this, Primark unveiled nine commitments it is working to achieve by 2030. These commitments include making all of its clothes from recycled or more sustainably sourced materials by 2030, halving carbon emissions across its value chain and pursuing a living wage for workers in its supply chain.
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