Senior Business Applications Analyst

Description

Position Title: Sr Business Applications Analyst

Department Code: 9100

Department Name: INFORMATION SERVICES

Job Code: 4242

FTE: 1.0

Hours: 8am-4:30pm

Facility Name: Brattleboro Memorial Hospital

POSITION SUMMARY

The Senior Business Applications Analyst serves as a liaison between Information Services and hospital departments to improve operational efficiency through effective use of technology. This position analyzes business processes, identifies opportunities for automation and optimization, and implements solutions utilizing Microsoft 365, SharePoint, Power Platform, and other enterprise applications.

Working closely with clinical, administrative, and operational stakeholders, the Business Applications Analyst helps departments maximize existing technology investments, reduce manual processes, improve data quality, and increase staff productivity. The role combines business analysis, application support, workflow design, training, and solution development to support Brattleboro Memorial Hospital's operational and strategic objectives.

DEPARTMENT SCOPE OF SERVICE

The Information Services (IS) department provides support to clinical, administrative, physician office and community interests through the design, implementation, maintenance and management of an array of software, hardware, and infrastructure systems.

EDUCATION:

Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Computer Science, or related field; or an equivalent combination of education and experience.

EXPERIENCE/SKILL SETS:

Minimum of ten (10) years of progressively responsible experience supporting enterprise business applications, workflow automation, process improvement initiatives, or business systems analysis.

Demonstrated experience gathering business requirements, documenting workflows, and translating operational needs into technology solutions.

Experience analyzing and improving business processes to eliminate inefficiencies, reduce manual effort, and improve operational outcomes.

Experience implementing, configuring, or optimizing enterprise software applications in a complex organizational environment.

Experience leading or participating in cross-functional projects involving multiple stakeholders.

Experience developing and delivering end-user training and technology adoption programs.

Healthcare experience preferred.

Requirements

JOB SPECIFIC PERFORMANCE STANDARDS

Business Analysis & Process Improvement

Ability to assess current-state business processes, identify inefficiencies and redundancies, and develop actionable recommendations for improvement.

Ability to gather, document, and validate business and functional requirements.

Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.

Ability to map, document, and redesign workflows to improve efficiency, accuracy, and user experience.

Ability to evaluate proposed solutions and perform cost-benefit and operational impact analysis.

Technical Competencies

Advanced knowledge of Microsoft 365 technologies including SharePoint, Teams, Forms, Power Automate, and Power Apps.

Understanding of application integration concepts, data management, and information governance.

Ability to troubleshoot business application issues and coordinate resolution with internal and external partners.

Communication & Collaboration

Ability to effectively communicate technical concepts to non-technical audiences.

Excellent oral, written, presentation, and facilitation skills.

Ability to establish productive working relationships with clinicians, managers, directors, executives, vendors, and Information Services staff.

Ability to facilitate meetings, lead discussions, and build consensus among diverse stakeholder groups.

Leadership & Organizational Effectiveness

Ability to independently manage multiple projects and competing priorities.

Demonstrated ability to identify opportunities for innovation and technology optimization.

Ability to work with a high degree of initiative and accountability.

Business Process Improvement

Continuously evaluates business processes and workflows to identify opportunities for increased efficiency, automation, standardization, and reduction of manual effort.

Develops and presents well-reasoned recommendations that improve operational effectiveness and align with organizational goals.

Successfully facilitates workflow redesign initiatives that result in measurable operational improvements.

Business Applications Optimization

Maintains a high level of expertise in assigned business applications and serves as a trusted advisor to departments utilizing those systems.

Identifies opportunities to improve utilization of existing technology investments before recommending new solutions.

Ensures solutions are appropriately designed, documented, tested, implemented, and supported.

Workflow Automation & Digital Transformation

Develops and maintains automated workflows, electronic forms, and process improvement solutions that improve productivity and user experience.

Promotes digital-first processes that reduce paper, duplicate effort, and administrative burden.

Ensures automation solutions are sustainable, scalable, and aligned with organizational governance standards.

Stakeholder Engagement

Establishes effective partnerships with department leaders and staff to understand operational challenges and identify opportunities for improvement.

Acts as a liaison between operational stakeholders and Information Services to ensure business needs are properly understood and addressed.

Project Participation & Leadership

Successfully manages assigned projects and work initiatives, meeting established scope, timelines, and objectives.

Provides leadership and guidance on process improvement and technology optimization initiatives.

Effectively manages competing priorities while maintaining quality and responsiveness.

Training & User Adoption

Develops and delivers effective training, documentation, and user support resources.

Promotes adoption of new technologies and workflows through education, communication, and change management practices.

Demonstrates commitment to improving user proficiency and technology utilization across the organization.

Innovation & Continuous Improvement

Actively identifies emerging technologies and opportunities to improve operational efficiency.

Recommends innovative solutions that support BMH strategic objectives.

Demonstrates ongoing commitment to professional development and continuous learning.

OSHA CATEGORY

OSHA CATEGORY II: Tasks that involve exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment.

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities. Show estimated time spent by checking appropriate boxes below.

Standing - Up to 1/3

Walking - Up to 1/3

Sitting - 2/3 or more

Talking or Hearing - Up to 1/3

Use of hands to finger, handle or feel - up to 1/2 or more

Pushing/Pulling - None

Stooping, kneeling, crouching or crawling - None

Reaching with hands and arms - None

Tasting or smelling - None

This position requires that weight be lifted or force be exerted. Show how much and how often by checking the appropriate boxes below.

Up to 10 pounds - Up to 1/3

Up to 25 pounds - Up to 1/3

Up to 50 pounds - None

Up to 100 pounds - None

More than 100 pounds - None

This position has special vision requirements.

Vision Requirements - No Special Vision Requirements