Leads the analysis, design, and continuous improvement of business processes leveraging the ServiceNow platform, aligning technology capabilities with strategic business objectives. Engages with cross-functional stakeholders to elicit, analyze, and translate complex business requirements into scalable, high-quality solutions. Drives process optimization through detailed as-is/to-be analysis, gap assessments, and implementation of industry and ServiceNow best practices, including ITIL-aligned processes. [velvetjobs.com], [torchora.com]
Serves as the primary liaison between business stakeholders and technical delivery teams, ensuring requirements are clearly defined, documented, and prioritized. Develops comprehensive artifacts including business requirements, functional specifications, process flows, and user stories with well-defined acceptance criteria. Collaborates closely with developers, architects, and product owners to support solution design, ensure alignment with requirements, and maintain traceability across the software development lifecycle, including testing (UAT), defect resolution, and deployment.
Supports release planning, change management, and user adoption activities through effective communication, training, and documentation. Identifies opportunities for automation, efficiency gains, and continuous improvement, contributing to overall process transformation and operational excellence initiatives.
Typically requires a bachelor’s degree and 5–8 years of relevant experience (or equivalent combination), with strong functional expertise in ServiceNow and experience working in Agile delivery environments. ServiceNow and ITIL certifications are preferred.
Applies advanced professional knowledge to independently manage moderately complex initiatives, provide guidance and mentorship to junior analysts, and contribute to broader transformation programs. Operates with limited oversight and typically reports to a Manager.
Skills Required
- Bachelor's degree or equivalent
- 5-8 years of relevant experience (or equivalent)
- Strong functional expertise in ServiceNow
- Experience working in Agile delivery environments
- Experience designing ITIL-aligned processes and driving process improvement
- Ability to create business requirements, functional specifications, process flows, and user stories with acceptance criteria
- Experience supporting UAT, defect resolution, deployments, release planning, and change management
- ServiceNow certifications
- ITIL certifications
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
