At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
As a Senior Business Analyst in our Member Domain, you will play a key role in shaping and delivering digital and member experience initiatives. Working closely with Technology, Digital & Data teams, you will help drive transformation by translating business needs into practical, high-quality solutions that enhance member outcomes.
Your New Role
Key duties include but are not limited to;
- Conduct high-level business analysis, defining and documenting business, process and information requirements using workshops, interviews and research
- Collaborate with stakeholders to identify and define requirements and facilitate workshops to gather insights and drive outcomes
- Analyse current systems, processes and data to recommend improvements and optimise member experience
- Develop detailed documentation including requirements, user stories and process maps in tools such as Jira and Confluence
- Support agile delivery through participation in planning sessions, backlog refinement and scrum events
- Work with delivery partners to support implementation, testing and successful delivery of initiatives
- Contribute to planning, reporting and estimation activities including cost/benefit analysis and prioritisation
- Ensure governance, compliance and risk management practices are followed in line with Fund requirements
What You’ll Need
- Demonstrated experience as a Business Analyst delivering significant digital or transformation initiatives
- Experience across digital channels, such as customer portals, public website , mobile app
- Strong ability to gather, analyse and document requirements with minimal supervision
- Proven capability translating business and technology needs into clear, actionable requirements and solutions
- Experience working in agile environments, including user stories and iterative delivery approaches
- Strong stakeholder engagement skills with the ability to influence and collaborate effectively
- Excellent written and verbal communication skills, with the ability to present complex information clearly
- Ability to balance member needs, regulatory requirements and business objectives to deliver practical outcomes
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.
https://www.australiansuper.com/careers/candidate-privacy-notice
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
Skills Required
- Demonstrated experience as a Business Analyst delivering significant digital or transformation initiatives
- Experience across digital channels such as customer portals, public website and mobile app
- Strong ability to gather, analyse and document requirements with minimal supervision
- Proven capability translating business and technology needs into clear, actionable requirements and solutions
- Experience working in agile environments, including user stories and iterative delivery approaches
- Strong stakeholder engagement skills with the ability to influence and collaborate effectively
- Excellent written and verbal communication skills, with the ability to present complex information clearly
- Ability to balance member needs, regulatory requirements and business objectives to deliver practical outcomes
What We Do
AustralianSuper is for everyday Australians and businesses; we help invest members’ money to create the best possible retirement outcomes for members. More than 3 million members and 440,000 businesses trust us to invest more than AU$270 billion on their behalf. One in 8 working Australians are a member of AustralianSuper, the nation’s largest superannuation fund. Our size has given us the ability to leverage significant investment opportunities for long term performance and low fees that are passed on to our members. With services and advice that simplify super for business including a free clearing house, secure online transactions, dedicated relationship managers, education and help. It’s easy to see why we’ve been a top performing fund. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Reference to any awards and ratings are only one factor to be taken into account when choosing a super fund. The information posted by AustralianSuper may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.
