EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As EML continues to invest in data, automation and AI-enabled solutions, our Technology function is focused on delivering practical, governed innovation that improves outcomes across Workers Compensation.
We are looking for Business Analyst who can operate in complex, evolving environments, bringing structure to ambiguity and driving clarity across business and technology teams.
In this role, you will work across the full delivery lifecycle, from early discovery through to implementation, helping define problems clearly, shape solution approaches and ensure outcomes are delivered with discipline and traceability.
This role is suite to an experienced Business Analyst who is:
- Comfortable working in ambiguous problem spaces
- Able to structure and frame business problems before delivery begins
- Focused on outcomes with supporting quality artefacts
- Build strong stakeholder relationships and balancing strategic thinking with practical delivery.
This will be a full time, 12-month fixed-term contract based in the Sydney office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Define and structure business problems through discovery activities, ensuring clarity of scope, objectives and constraints before solution delivery begins.
- Lead stakeholder engagement across workshops, interviews and analysis sessions to build a shared understanding of business needs and priorities.
- Translate business problems into clear, structured requirements and solution approaches that can be effectively delivered by technical teams.
- Produce high-quality artefacts including business requirements, context diagrams, process models, user stories and acceptance criteria and decision and impact assessments.
- Ensure end-to-end traceability from business objectives through to requirements, delivery and testing outcomes, using Jira, Confluence and approved delivery frameworks.
- Identify risks, dependencies and impacts and support informed decision-making across delivery teams and stakeholders.
- Partner closely with delivery teams, developers and SMEs to ensure requirements are clearly understood and implemented effectively.
- Support Agile delivery practices where appropriate, while maintaining a strong focus on clarity, structure and outcome alignment.
- Contribute to initiatives involving data, automation and AI-enabled solutions, ensuring business outcomes remain the primary focus.
ABOUT YOU
- Full Australian working rights without restriction.
- 5-10 years' experience as a Business Analyst within complex, enterprise, or regulated environments.
- Experience working across the full delivery lifecycle, from discovery through to implementation and testing.
- Proven ability to structure ambiguous problems and translate them into clear, actionable requirements.
- Strong stakeholder engagement skills, with the ability to facilitate discussions, challenge assumptions and build alignment across business and technology teams.
- Experience working within Agile or hybrid delivery environments, including Scrum or Kanban frameworks
- Ability to balance structured thinking with pragmatic delivery, adapting approach based on context.
- Practical experience using tools such as Jira, Confluence and Microsoft 365
- A solid understanding of software development lifecycles, delivery governance and change impacts
- Exposure to data, automation, AI-enabled solutions or emerging technologies will be highly regarded
- A practical, outcome-focused mindset with a focus on delivering value rather than simply documenting requirements.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Full Australian working rights without restriction
- 5-10 years' experience as a Business Analyst in complex, enterprise, or regulated environments
- Experience across the full delivery lifecycle from discovery through to implementation and testing
- Ability to structure ambiguous problems and translate into clear, actionable requirements
- Strong stakeholder engagement and facilitation skills
- Experience in Agile or hybrid delivery environments (Scrum or Kanban)
- Practical experience using Jira, Confluence and Microsoft 365
- Solid understanding of software development lifecycles, delivery governance and change impacts
- Exposure to data, automation and AI-enabled solutions
- Outcome-focused mindset with emphasis on delivering value
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
