Senior Business Analyst
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.
Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
The Opportunity:
We are currently on the lookout for talented Senior Business Analyst to join our team.
Responsibilities:
- Liaise with the on-site product manager / PO teams to develop product specifications.
- Collaborate with Product Owners and stakeholders to define business outcomes, success metrics, and requirements, translating them into quality business solutions and effectively communicating them across teams.
- Work closely with delivery and product teams to support product discovery and strategic roadmap initiatives through market research, competitor analysis, business process analysis, and the identification of opportunities for innovation, continuous improvement, and effective business solutions.
- Coordinate approval processes and clearly and confidently articulate user, business, and functional requirements to all concerned stakeholders including the management team, software engineering team, and quality assurance team.
- Proactively resolve open issues and work with the delivery teams to address key defects.
- Act as the conduit between the product and delivery teams and ensure high level requirements are translated into the level of detail required through backlog refinement activities, user stories, acceptance criteria, and supporting artifacts.
- Effectively plan, manage, and deliver requirements/BA tasks and activities and meet the required project deadlines and targets with a strong focus on the quality of the product/solution.
- Manage functional test suites and coordinate in-house training and product demos to ensure solution quality, data integrity, and successful business adoption.
- Maintain traceability between business objectives, requirements, user stories, testing activities, and delivered solutions.
Requirements :
- Bachelor’s degree in IT, management, economics, or finance; a master’s degree will be an added advantage.
- 2 - 4 years’ experience in a similar role.
- Experience working with software models; mainly Agile, RUP, and waterfall models.
- Professional certifications such as CBAP/PMP/ACP will be an added advantage.
- Ability to interface with onsite staff and function as the single point of contact for requirements.
- Exposure to data analytics, reporting solutions, KPI definition, or business intelligence platforms such as Tableau, Power BI, or similar tools will be an added advantage.
- A passion for innovative product design and the ability to foresee business trends.
- Excellent logical and analytical skills, with a strong eye for detail.
- Ability to analyze business processes, data flows, and identify opportunities for process and data quality improvements.
- Excellent communication skills, particularly written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications.
- Curiosity and the ability to acquire domain and technical knowledge rapidly.
- Excellent interpersonal and negotiation skills.
- Curiosity and awareness of emerging technologies such as AI, automation, analytics, and digital product innovations.
- Should have strong leadership, management, and organization skills, including the ability to ensure schedules are met with a strong focus on quality.
Benefits:
- US dollar-linked compensation
- Performance-based annual bonus
- Performance rewards and recognition
- Agile Benefits - special allowances for Health, Wellness & Academic purposes
- Paid birthday leave Team engagement allowance
- Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
- Overseas travel opportunities and exposure to client environments
- Hybrid work arrangement
Sysco LABS is an Equal Opportunity Employer.
Skills Required
- Bachelor's degree in IT, management, economics, or finance
- Master's degree
- 2-4 years' experience in a similar role
- Experience with software development models: Agile, RUP, and Waterfall
- Professional certifications (CBAP, PMP, ACP)
- Ability to interface with onsite staff and act as single point of contact for requirements
- Exposure to data analytics, reporting solutions, KPI definition, or BI platforms (Tableau, Power BI)
- Excellent written and spoken English and proven experience writing user stories, use cases, and software requirements
- Strong logical and analytical skills with attention to detail; ability to analyze business processes and data flows
- Excellent interpersonal, negotiation, leadership, management and organizational skills
- Curiosity and ability to rapidly acquire domain and technical knowledge; awareness of emerging technologies (AI, automation, analytics)
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
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Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
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Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
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Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
Sysco Insights
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
