Join COSMOTE Global Solutions NV as a Senior Business Analyst and become a key player in bridging the gap between business needs and technological solutions. You will work closely with stakeholders to ensure the delivery of high-quality business solutions that drive efficiency and innovation within the organization.
Daily support
- Single point of contact towards users and, if applicable, to other IT teams
- Problem follow-up and resolution
- Prioritisation
- Root cause analysis
- Documentation
- Maintain a log of all user support requests (including resolution) and provide monthly summaries to the JASPERS QMU Officer in a format to be defined at the start of the assignment
- Wherever necessary update the manuals
- Identify needs to improve the design and/or operation of the JASPERS applications
- Support JASPERS staff in processing ad hoc requests for data insertion, extraction and manipulation from JASPERS RDBMS
- Provide technical support to end-users
Bug fixing
- Problem analysis including debugging, if applicable, together with the user and other IT teams
- Proposal of solution including estimation
- Problem resolution
- Testing
- Documentation
Evolutive maintenance
- Business analysis, if needed
- Periodical clean-up
- Design of solution including estimation
- Resolution
- Testing
- Documentation
Release management
- Branch management (i.e. patching and merging)
- Usage but also configuration of build environment
- Build of releases
- Coordination with other IT teams if needed
- Documentation
Testing
- Non-regression testing
- Pre-release testing of newly developed functionality
- Documentation
Continuous improvements
- Challenge existing processes with the aim of reaching higher efficiency
- Automation of repetitive tasks
- Documentation of processes
- Training/guidance of more junior or new resources.
Requirements
- Relevant University Degree
- 7 years of experience with business analysis and/or requirements engineering in a financial services institution (investment bank, retail bank, insurance undertaking, etc.).
- Proficiency in English (B2 level of Common European Framework of Reference for Languages or equivalent).
- Experience with agile development methodologies and software tools for agile planning as Jira.
- Preferred Qualifications / Experience:
- Ability to quickly learn the objectives, structures, operations and policies of a new business area.
- Strong problem resolution, negotiation, and influencing ski ls.
- Proven interpersonal skills and an ability to influence senior leaders and peers.
- Experience creating documentation such as business case documentation or business requirements summaries.
- Adaptability and a willingness to learn new skills.
Skills Required
- Relevant University Degree
- 7 years of experience with business analysis and/or requirements engineering in a financial services institution
- Proficiency in English (B2 CEFR or equivalent)
- Experience with agile development methodologies and software tools for agile planning such as Jira
- Ability to quickly learn objectives, structures, operations and policies of a new business area
- Strong problem resolution, negotiation, and influencing skills
- Proven interpersonal skills and ability to influence senior leaders and peers
- Experience creating documentation such as business case documentation or business requirements summaries
- Adaptability and willingness to learn new skills
What We Do
COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services. CGS provides a broad range of ICT Services focusing on: Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services. OTE Group: OTE Group is the largest technology provider in Greece. It is one of the top three listed companies with respect to capitalization, in the Athens Stock Exchange. Deutsche Telekom holds 46.9% of OTE’s share capital and the Greek State holds 5.6%. Find More about OTE Group Our Vision: We digitize societies so that everyone can live and enjoy at the fullest all possibilities offered now while also building on them for a better tomorrow. Our Mission: • We bring the best communication services to our customers • We connect people • We entertain • We help businesses grow. • We are leaders, pioneers, pillar of the economy and society • With passion, faith and commitment • We constantly strive to become better on all fronts • We have a positive impact on society and the environment
