At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Role Overview
Iron Mountain is seeking a highly strategic, motivated Senior Business Analyst to join our Enterprise Project Management Office team.
In this role, you will be responsible for acting as a core consultant and practice leader, driving Iron Mountain’s most complex digital transformations, evaluating product feasibility, standardizing the business analysis service catalogue, and influencing senior executives to align technology with tangible business value.
You will join a dynamic Enterprise Project Management Office team dedicated to driving high-level strategic alignment and cutting-edge digital transformations, specifically focusing on the Customer Excellence Artificial Intelligence and Analytics portfolio.
What You’ll DoIn this role, you will:
Artificial Intelligence & Strategy Delivery: Lead the business analysis lifecycle for advanced Artificial Intelligence programs, specifically focusing on Agentic Artificial Intelligence deployments, generative Artificial Intelligence solutions, and predictive machine learning models.
Financial & Business Outcome Measurement: Quantify outcome-based value realization by measuring productivity improvements, capacity gains (such as Full-Time Equivalent savings), and tracking uplifts across Customer Experience, Customer Satisfaction, and Customer Effort Scores.
Strategic Consulting & Stakeholder Management: Act as an internal consultant to C-suite and senior functional leaders across Finance, Commercial, and Customer Care divisions, utilizing objective, data-driven frameworks to manage conflicting priorities.
Practice Leadership & Architecture: Take ownership of growing the business analyst practice into a standardized service catalogue, conducting high-level architectural gap studies, enterprise process mapping, and system rationalization for Mergers and Acquisitions integrations.
Agile Governance & Playbook Creation: Create standardized playbooks, Business Requirement Documents, Low-Level Designs, and Traceability matrices while ensuring strict Agile governance across the delivery lifecycle.
The ideal candidate will have:
8+ years of overall professional experience, with 6+ years of proven experience as a Senior Business Analyst, Technical Product Manager, or Technology Consultant in a highly matrixed enterprise environment.
Strong knowledge of modern enterprise application workflows and systems, specifically Salesforce Suite (Sales Cloud, Service Cloud, Data Cloud, Agentforce), Oracle (Enterprise Resource Planning, Financials, core data architecture), ServiceNow (Information Technology Service Management, Customer Service Management), and Analytics platforms (Looker Studio, Power Business Intelligence, Tableau).
Demonstrated experience implementing Agentic Artificial Intelligence workflows, predictive analytics, and Natural Language Processing solutions.
Elite verbal and written communication skills with a strong background in internal or external consulting, navigating executive steering committees, and influencing cross-functional leadership without formal authority.
A Master’s Degree is strictly preferred (Master of Business Administration with a focus in Finance, Analytics, or Information Technology Strategy is highly desirable).
Strongly preferred industry credentials such as Certified Business Analysis Professional (CBAP), Project Management Institute - Professional in Business Analysis (PMI-PBA), Certified Scrum Master (CSM), Project Management Professional (PMP), or Information Technology Infrastructure Library (ITIL) v4.
Skills Required
- 8+ years of overall professional experience
- 6+ years of experience as a Senior Business Analyst or similar role
- Strong knowledge of enterprise applications and workflows
- Experience with predictive analytics and Natural Language Processing
- Master's Degree preferred
- Industry credentials such as CBAP, PMI-PBA, CSM, PMP, or ITIL v4 preferred
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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