The Role
The Senior Business Analyst supports the design and improvement of digital trade and customs solutions, gathering requirements, translating processes, and ensuring stakeholder alignment.
Summary Generated by Built In
We are seeking an experienced Senior Business Analyst (Trade Systems) to support the design, delivery, and continuous improvement of digital trade and customs solutions. This role acts as a key bridge between business stakeholders, product teams, and technical delivery teams, ensuring complex trade and customs requirements are translated into high-impact, scalable systems.
- Lead business and functional requirements gathering for Trade Single Window and Customs Risk Management solutions
- Translate complex regulatory and operational needs into clear BRDs, BRS, user stories, and acceptance criteria
- Model AS-IS and TO-BE business processes using BPMN/UML to support process optimization and system design
- Act as Product Owner or proxy, managing backlogs, prioritization, and stakeholder alignment in agile environments
- Facilitate workshops, requirement walkthroughs, UAT, and solution validation with internal and external stakeholders
- Ensure end-to-end traceability of requirements across design, testing, and deployment phases
- Support continuous improvement initiatives, identifying automation and optimization opportunities
- Mentor junior analysts and promote best practices in business analysis and documentation
RequirementsRequirements
- 8+ years of experience as a Senior Business Analyst, preferably within customs, trade facilitation, or government digital systems
- Strong understanding of global trade and customs processes (import/export, risk management, valuation, classification, post-clearance audit)
- Familiarity with international standards such as WCO Data Model, UN/CEFACT, WTO TFA, UNESCAP frameworks
- Experience working in Agile or hybrid delivery environments, including Product Owner responsibilities
- Proficiency with business process modeling and requirements tools (e.g., Visio, Miro, Draw.io)
- Excellent stakeholder management, communication, and analytical skills
- Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field
- English proficiency required; Arabic is a strong advantage
Skills Required
- 8+ years of experience as a Senior Business Analyst, preferably within customs, trade facilitation, or government digital systems
- Strong understanding of global trade and customs processes
- Familiarity with international standards such as WCO Data Model, UN/CEFACT, WTO TFA, UNESCAP frameworks
- Experience working in Agile or hybrid delivery environments
- Proficiency with business process modeling and requirements tools
- Excellent stakeholder management, communication, and analytical skills
- Bachelor's degree in Business, Information Systems, Supply Chain, or a related field
- English proficiency required; Arabic is a strong advantage
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The Company
What We Do
Raqmiyat is a leading Systems Integration and IT Services company founded in 1983 in the United Arab Emirates, providing world-class business solutions, digitization, digital banking, business automation, and technology consulting.
