Senior Business Analyst

Senior Business Analyst 

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Location: London, UK

Type: Full-time

Department: Technology

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Job Summary

We are seeking a highly experienced Senior Business Analyst (VP level) to drive complex, strategic initiatives and act as a key interface between business, technology, production support, and Appian development teams. This role requires strong leadership, the ability to manage multiple projects, and deep expertise in stakeholder engagement across all levels of the organization.

Responsibilities

Business Analysis & Documentation

• Lead the creation, review, and maintenance of Business Requirement Documents (BRDs), functional specifications, and process workflows 
• Translate business requirements into clear, actionable deliverables for technology and Appian development teams  
• Ensure high-quality documentation with full traceability and alignment to business objectives 

Appian Project Delivery

• Work closely with Appian development teams on workflow automation and low-code platform initiatives 
• Gather and refine requirements specific to Appian-based solutions, including process models and business rules 
• Support design discussions, ensuring solutions are scalable, efficient, and aligned with business needs 
• Facilitate UAT and ensure successful delivery of Appian applications 

Project & Program Management

• Manage multiple concurrent projects, ensuring delivery within scope, timelines, and budget 
• Monitor progress, identify risks and issues, and drive mitigation and resolution 
• Coordinate across global teams to ensure seamless execution 

Resource Management

• Allocate and optimize resources across initiatives based on priorities and capacity 
• Partner with leadership to forecast resource needs and manage constraints effectively 
• Mentor and guide junior analysts and team members 

Governance & Reporting

• Lead governance forums, including status reporting, risk reviews, and escalation management 
• Prepare and present updates to senior leadership, steering committees, and executive stakeholders 
• Ensure adherence to organizational standards, controls, and compliance requirements 

Production Support Liaison

• Act as the primary liaison between project teams and production support teams 
• Support issue triage, root cause analysis, and prioritization of production defects 
• Ensure smooth transition of projects into production with proper documentation and knowledge transfer 
• Collaborate on continuous improvement initiatives to enhance system stability and performance 

Stakeholder Engagement

• Build and maintain strong relationships with senior business stakeholders, technology teams, and cross-functional partners 
• Lead senior stakeholder meetings, including steering committees and executive reviews
• Provide strategic insights and recommendations to enable informed decision-making 
• Communicate complex business and technical concepts effectively to diverse audiences

Eligibility Requirements

• Bachelor’s degree in Business, Finance, Technology, or related field (MBA preferred) 
• Relevant experience in Business Analysis in BFSI domain 
• Proven experience operating at VP level or equivalent senior role 
• Strong expertise in BRD development, requirements gathering, and process analysis 
• Hands-on experience working on Appian or similar low-code platform projects 
• Demonstrated ability to manage multiple large-scale initiatives simultaneously 
• Excellent stakeholder management, communication, and leadership skills 
• Experience working with production support teams and managing post-production activities 

Preferred Skills:

• Experience in global banking or financial institutions 
• Appian certification or exposure to BPM/workflow automation tools 
• Familiarity with Agile and/or Waterfall delivery methodologies 
• Strong analytical, problem-solving, and decision-making capabilities 
• Experience in team leadership and mentoring
• Good to have - Knowledge of Pega BPM platform

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here