About the Role
We are seeking a highly motivated Senior Business Analyst to join our team in Group Digital. In this role, you will play a critical part in conceptualising, designing, and delivering innovative business solutions that create meaningful value for both internal and external stakeholders. You will combine strong business knowledge with a value-creation mindset to identify opportunities, improve processes, and support the development of best-in-market outcomes for the Bank. The role requires close collaboration with business stakeholders, technical teams, and senior management to drive transformation initiatives and enhance customer experience across the organisation.
What you will be doing
Gather and analyse business requirements through workshops, surveys, questionnaires, role shadowing, and stakeholder discussions
Identify operational pain points, process gaps, and opportunities for improvement, with the aim of reengineering processes for greater efficiency and value creation
Conduct value chain analysis and assess operational workflows to optimise performance and improve cost benefits
Perform critical analysis and research to identify and prioritise business requirements, while monitoring Malaysia and global market drivers and trends
Develop and deliver compelling presentations and proposals based on best practices, design thinking, and competitor analysis
Engage closely with business stakeholders, technical teams, and senior management to ensure alignment with strategic business goals
Support the Business squad in proposing “To-Be” processes and collaborate with Compliance, Audit, Risk, and Legal Governance teams to obtain approvals for new solutions
Champion end-to-end customer journeys with a strong focus on customer centricity and delivering excellent customer experience
Work within Agile frameworks, including Scrum, and utilise tools such as Jira, Figma, and Confluence to document requirements, write user stories, and define acceptance criteria
Conduct usability testing and support agile delivery cycles with flexibility and adaptability
Lead change management initiatives including training, knowledge transfer, and the development of FAQs and how-to manuals in collaboration with Change and Communication teams
Communicate complex ideas clearly through strong storytelling, presentation, and negotiation skills across different audiences
Act as an early digital adopter, identifying new digital opportunities and innovative approaches within the banking industry
Collaborate within Agile squads as a self-organising and empowered team, guided by the Product Owner or Section Head
Challenge outdated practices and contribute ideas that drive high-performance outcomes for the organisation
What we're looking for
Strong experience in business analysis, process improvement, or digital transformation within the banking or financial services industry
Proven ability to gather and translate business requirements into actionable solutions
Experience working in Agile environments with tools such as Jira, Confluence, and Figma
Strong analytical, research, and problem-solving capabilities
Excellent communication, storytelling, presentation, and stakeholder management skills
Ability to work collaboratively with cross-functional teams and influence senior stakeholders
A proactive mindset with the confidence to challenge traditional practices and drive innovation
Strong interest in digital transformation and emerging opportunities within the banking industry
Flexible, resilient, and adaptable working style
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.
Top Skills
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
