He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy
Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
Ready to make an impact?
We’re looking for a Senior Business Analyst to join Watercare and play a key role in shaping the way we deliver value. In this role, you’ll lead the discovery and analysis of business drivers, uncovering problems, opportunities, and needs that directly support our strategic and operational goals.
Working alongside business users and SMEs, you’ll turn complex challenges into clear, actionable insights and requirements. You’ll champion robust, outcome-focused analysis aligned with Watercare’s governance frameworks—ensuring real, measurable benefits are delivered.
Beyond delivery, you’ll be a leader in the Business Analysis community—mentoring others, uplifting capability, and building strong stakeholder relationships to drive meaningful outcomes across the organisation.
Ngā kawenga matua | Key Responsibilities- Lead complex, high-impact analysis initiatives from discovery through to delivery
- Identify and unpack business drivers through structured engagement with stakeholders and SMEs
- Facilitate engaging workshops to elicit, refine, and prioritise requirements
- Translate business needs into clear requirements, user stories, and outcomes
- Develop and validate process models and visual artefacts (BPMN)
- Partner with technical teams and architects to ensure solutions truly meet business needs
- Contribute to design discussions and apply best-practice modelling techniques
- Act as a trusted advisor to senior leaders, aligning work with strategic priorities
- Build strong engagement rhythms and continuous feedback loops
- Champion quality through approved frameworks, templates, and governance practices
- Leverage tools like Jira and Lucid to track work and model processes effectively
- Lead communities of practice and drive capability uplift across the BA function
- Champion continuous improvement and change initiatives across the organisation
- Tertiary qualification or equivalent practical experience
- 10+ years’ Business Analysis experience, including 5+ years at a senior level
- Deep expertise in process modelling and documentation standards (BPMN, UML)
- Proven experience working in Agile environments and enterprise systems
- Exceptional stakeholder engagement, communication, and influencing skills
- Industry certifications (IIBA, Agile, Design Thinking)
- Lean, Six Sigma, or process improvement credentials
- Experience mentoring and developing other analysts
Ngā hua mōu | What's in it for you
We offer a competitive salary and staff benefits package including:
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.
Skills Required
- Tertiary qualification or equivalent experience
- Minimum 10 years of Business Analysis experience, 5 years as a Senior BA
- Expertise in process modelling and documentation standards (BPMN, UML)
- Experience in agile environments and enterprise-level systems
- Strong stakeholder engagement and communication skills
- Industry certifications (IIBA, Agile, Design Thinking)
- Lean, Six Sigma or process improvement certifications
- Experience mentoring other analysts
What We Do
At Watercare we’re proud to provide a lifeline service to the people of Auckland, while protecting the environment for future generations. Every day we provide the highest quality drinking water to 1.7 million Aucklanders, and take it away again once it’s been used in the sink or flushed down the loo. Without using chemicals, we treat wastewater to a very high standard and safely return it to the environment. We also plan for new and upgraded infrastructure far into the future to ensure we can meet the needs of our fast-growing city. We operate assets worth more than $9 billion – but it’s our people who are our most valuable assets. Our staff are passionate, motivated and trustworthy people who are the leaders in their fields. They’re not afraid of a challenge and are constantly looking for new ways of improving our processes and the service we offer our customers. If this sounds like you, please visit our careers centre to see our job vacancies and be notified of future opportunities: https://careers.watercare.co.nz
