Senior Business Analyst

Reviews, analyzes, and interprets client business needs to help deliver software solutions that align with overall business outcomes. Works closely with clients to understand their processes and translate them into system configurations, user stories, and documentation that support the implementation of Nimble AMS. Collaborates with cross-functional teams to support product configuration, discovery, requirement gathering, with knowledge and application of Salesforce’s point-and-click tools. Assists in defining scope, identifying system enhancements, and delivering high-quality client solutions and experience, while adapting to evolving project needs and organizational processes. Leads team success by supporting peers, and partnering with leaders to analyze processes and new internal projects.

DUTIES & RESPONSIBILITIES:   

• Collaborate with customers to understand their business processes and effectively demonstrate how the Nimble AMS application supports their needs.

• Complete base product configurations in Nimble AMS using Salesforce’s point-and-click tools.

• Clearly articulate system functionality and project tasks/processes

• Lead requirement and stakeholder alignment efforts aimed to elicit, analyze, and clearly document system enhancements in the form of business requirements, user stories and process flows.

• Implements complex product deployment projects with minimal supervision.

• Advise customers on process enhancements to better align with the core functionality and best practices of the Nimble AMS product, including the ability to develop configurable solutions for clients.

• Perform deep-dive data and process analysis to support recommendations or an implementation strategy.

• Communicate technical information to technical and non-technical audiences.

• Define, develop and support product testing to ensure customer needs are met.

• Provide end-to-end support to customers and internal teams throughout the project implementation lifecycle, including leading discovery sessions, conducting customer training, and offering hands-on assistance during go-live activities.

• Maintain a clear understanding of project scope and ensure alignment across stakeholders.

• Serve as subject matter expert in client engagements, and among peers through team meetings, mentoring exercises. Expertise may cover industry, delivery practices, work management practices.

• Assist peers and other team members to achieve team outcomes.

• Contribute to process refinement and improvement to optimize the delivery of services, focusing on quality, completeness, time-to-value, and client satisfaction.

• Mentor junior team members and review their work.

• Develop and maintain strong and healthy customer relationships by implementing effective communication strategies to keep stakeholders informed on project progress and outcomes.

• Work closely with project managers, developers and solution architects to ensure accurate implementation of requirements and provide support to testers during the QA process.

• Operate independently or collaboratively within a team to drive successful project delivery.

• Communicate customer feedback and flag any changes in project scope, budget, or timeline to the project manager in a timely manner.

• Deliver outstanding customer service through proactive communication, empathy, and responsiveness to ensure high levels of customer satisfaction.

• Maintain up-to-date knowledge of both Nimble AMS and Salesforce systems, based on release notes and periodic updates.

• Partner with business leaders to shape project goals.

• Contribute to effective team communication by actively participating in meetings and supporting the hiring and onboarding processes of new staff.

• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

Education & Experience

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.

• 6–9 years of experience in a business analyst role, ideally within a software or SaaS environment.

• Prior exposure to client-facing roles such as requirements gathering, consulting, configuration, or training.

Technical Skills

• Working knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies.

• Familiarity with the Salesforce platform, including user setup, point-and-click configurations, creation of custom fields, managing permissions, as well as building reports and dashboards.

• Proficient in Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook).

• Experience with Jira, Confluence, or similar collaboration tools.

• Certifications: Nice to have

• • Salesforce Admin Certified

  • Salesforce App Builder Certified

  • Any Business Analyst related certification

Other Skills

• Excellent verbal and written communication skills, including documentation and client-facing conversations.

• Ability to work independently in a remote environment while contributing to a collaborative team culture.

• Comfortable working in a dynamic and fast-paced environment with evolving processes.

• Capable of managing multiple priorities and escalating when leadership support is needed.

• Strong problem-solving and analytical skills, especially in situations with ambiguous or incomplete information. 

• Excellent relationship building skills and ability to work both individually and as a member of a team.

• Proven ability to handle multiple tasks with minimal supervision.

• Strong attention to detail and documentation skills.

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.