Hybrid role out of any of our office locations.
As a Senior Business Analyst – Marketing eCommerce, you will report into the Associate Director, Marketing eCommerce and be a member of a diverse team that is accountable for managing the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. In this role, you are responsible for supporting the Digital Commerce Platform production environment and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analyst, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. You will also be responsible for managing communications with our internal stakeholders as production defects, enhancements and questions are raised. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers.
Job Duties and Responsibilities:
Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed
Work with product owner to define business and customer needs into a product intake form and requirements traceability document
Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
Define, document and communicate eStore playbook for production operations along with training documentation
Data stewardship tasks to ensure alignment of platform with enterprise data management team
Job Qualifications:
Education: Bachelor’s, Computer Science or equivalent degree or combination of education and experience.
Requires 2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment
2+ years business / requirements analyst experience with exposure to varied projects and environments
2+ years with Adobe Commerce or other enterprise eCommerce platform
Additional Skills and Knowledge:
Experience working in an enterprise or matrixed organization
Strong communication skills
Strong organizational skills
Ability to successfully engage in multiple initiatives simultaneously.
Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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