Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
PRIMARY DUTIES:
- Builds relationships and manages expectations across all levels
- Writes Jira tickets, reviews use cases and understands process flow
- Detail oriented
- Participates in various reoccurring meetings and contributes to team success
- Creative problem solver
- Proficient in Microsoft office tools, Jira, and Veeva Vault PromoMats
- Experience with pharmaceutical medical, legal, and regulatory reviews
- Work with the Product Owner (PO) to make sure they document the edge cases and develop acceptance criteria
- Make sure requirements or user stories are documented at the appropriate level for the offshore development team and added to the Jira board
- Work independently to determine edge cases and refine requirements
- Work with additional stakeholders to understand requirements
- Ensure Product Owner has the details needed to make decisions related functionality and requirements
- Work with the user acceptance testing team to ensure that the requirements and acceptance criteria are clear
- Work with any development BAs and teams to answer clarifying questions on requirements
- Working within our SAFe Agile framework
EXPERIENCE:
- Minimum of 8 years of Business Analysis or similar experience.
QUALIFICATIONS:
- Must have prior pharmaceutical regulatory experience with FDA, MLRO and VVPM
- Outgoing, strong communicator, and able to work in a fast-paced environment
- Good at coming up to speed quickly and handling challenging environments
- No nonsense and direct
- Energetic and takes the initiative
- Confident and a self-starter able to assess needs and take action with limited direction
- Builds relationships and manages expectations across all levels
Skills
- Highly experienced in working with product owners and stakeholders to understand and document key requirements
- Needs to be able to balance and keep track of multiple interdependent projects
- Writes Jira tickets, reviews use cases and understands process flow
- Ability to summarize and document key decisions and next steps and track work to ensure it gets completed
- Capable of facilitating workshops, meetings, and requirement-gathering sessions
- Shows negotiation skills in helping stakeholders balance their needs while aligning with overall business objectives
- Highly experienced in formal and informal change management
- Some experience as a project manager and/or scrum master preferred
- Agile experience preferred
Additional Attributes
- Shows capability to work with clients to understand complex business needs breaking them down into clear and concise requirements
- Thinks strategically to help team align business strategy with long-term goals
Must be able to travel 1-2 times a year to Indianapolis, Indiana.
Below is the pay range of this position for considered candidates based on qualifications and experience.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
