Senior Business Analyst

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Petroleum Engineering Business Analyst, you will dive deep into understanding the customer’s business requirements and processes, translating them into actionable software solutions. You’ll collaborate closely with both internal and external business stakeholders, gathering and documenting product requirements that are vital to driving payment innovation and compliance. In this role, you’ll apply a systematic approach to elicit, classify, and document system requirements, ensuring the solutions developed align with business needs. The variety of challenges and opportunities to directly impact business outcomes make this position both dynamic and rewarding.

Skills and Experience we desire

• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional and non-functional requirements (Product Requirements Document), Use Cases, mock up GUI, Screen and Interface designs)
• Work independently with users to define concepts and under direction of product managers
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs.
• Be the liaison between the business, technology, and support teams.
• Define requirements activities and scope with product manager, program manager, and client, as necessary
• Provide estimates for analysis and requirements activities as needed

Knowledge & Experience:

• Experience developing point of sale and inventory management software
• Experience in Payment or Petroleum Retail industries highly preferred
• BA/BS degree and above
• Strong understanding of different software development methodologies (i.e. SCRUM, Agile, Waterfall, Iterative, etc.)
• Formal requirements management process and expertise
• Experience with process mapping and modeling tools: UML, RUP, use cases, Visio
• Knowledge of testing methodologies (unit testing, integration testing, acceptance testing)
• Experience leading process improvement efforts 
• Basic understanding of Windows and Linux operating systems, networks, and related tools

Skills & Ability:

• Creative problem-solving skills
• Strong negotiation skills
• Excellent customer service skills
• Well organized and detail-oriented
• Strong time management and planning skills
• Ability to adapt to change quickly
• Ability to work under pressure and meet established timelines
• Ability to work independently – must be self-motivated
• Strong verbal and written communication skills
• Ability to interface with customers, sales and technical resource personnel in a professional manner
• Ability to analyze and resolve moderately complex technical problems.
• Ability to work in a cross functional environment
• Demonstrate understanding of customer environment, payment industry and Verifone products and solutions
• Ability to use Microsoft Office and Atlassian tools
• Work with minimal supervision

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.