Senior Business Analyst

Adept Consulting Services, Inc. is a Pennsylvania-based IT consulting firm specializing in stable, long-term technology projects staffed by experienced consultants. Working across the Information Technology and Services space, the company partners with clients on complex initiatives that require strong analysis, careful coordination, and dependable delivery.

This opportunity is suited to a senior-level business analyst who can support a high-visibility program through requirements work, testing, implementation support, and cross-functional collaboration. You will help connect stakeholders, project teams, and delivery partners while contributing to project execution, documentation, and release readiness across iterative updates.

• Support requirements elicitation, prioritization, validation, and documentation.
• Document process changes, specifications, and business and system requirements.
• Lead stakeholder meetings and interviews.
• Analyze application support and maintenance needs.
• Participate in scoping application updates and upgrades.
• Plan, conduct, and evaluate testing activities.
• Support implementation activities and document outcomes.
• Serve as a liaison between development teams, vendors, and project stakeholders.
• Investigate reported system problems and recommend process improvements or workarounds.
• Schedule meetings and prepare agendas and minutes.
• Analyze federal and state rules and technical specifications.
• Support digital accessibility compliance.
• Develop and update test management plans and user acceptance test scripts.
• Execute and support user acceptance testing, create test records, test accessibility conformance, document outcomes, report defects, troubleshoot errors, and coordinate issue resolution.
• Provide concise status reports on progress, issues, and current enhancement or defect efforts.
• Document test scenarios with screenshots.
• Provide Driver's License and Control production support.
• Compile test plans and outcome reports.
• Support go-live activities, communicate schedule changes, update project documentation, maintain controlled work products, and prepare implementation outcome reports and recommendations.

• Five or more years of business analysis experience
• Capable of applying the listed knowledge, skill, competency, or performing the activity independent of supervision
• Able to instruct and mentor others in the exercise or performance of the business analysis responsibilities
• Mastery of industry standards and best practices for the business analysis responsibilities with the ability to contribute improvements to the practice
• In-depth understanding of PennDOT business and applicable federal and state requirements
• Knowledge of digital accessibility regulations, standards, and established accessibility practices
• Experience supporting requirements elicitation, prioritization, validation, and documentation
• Experience documenting process changes, writing specification documents, and identifying business requirements
• Experience participating in the scoping of application updates and upgrades
• Experience supporting implementations and documenting outcomes
• Experience planning, conducting, and evaluating testing activities
• Ability to analyze federal and state rules and pending technical specifications to identify requirements
• Experience identifying PennDOT-specific requirements through stakeholder interviews and documenting business and system requirements
• Ability to serve as a liaison between development teams and project stakeholders to resolve issues
• Experience working with business areas and vendors to ensure requested enhancements are delivered in a timely manner

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance