The Role
The Senior Business Analyst gathers and analyzes client requirements for enterprise field service, ERP, CRM, and mobile workforce solutions. Responsibilities include process analysis, gap assessments, solution design, configuration, testing, defect management, UAT facilitation, stakeholder workshops, training, post-implementation support, and process optimization. The role requires utility or energy industry expertise, SQL proficiency, project management skills, and client-facing consulting experience, with travel to client sites as needed.
Summary Generated by Built In
Job Title: Senior Business Analyst - Utilities | FSM / ERP Implementations (Multiple positions available)
Company: Celerity Consulting Group
Location: Remote (work from home eligible) with the ability to travel for client meetings and workshops
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
Company: Celerity Consulting Group
Location: Remote (work from home eligible) with the ability to travel for client meetings and workshops
Salary: $100,000 - $120,000 annually DOE
Company Overview: Celerity is a consulting firm specializing in the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Our background and expertise also enable us to implement enterprise systems & solutions, driving digital transformation and operational excellence for our clients.
Position Overview: We are seeking a Senior Business Analyst with over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries. The ideal candidate will play a pivotal role in analyzing client business processes, identifying requirements, and implementing solutions to enhance operational efficiency.
Key Responsibilities:
Requirements Gathering and Analysis:
- Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
- Analyze and translate business requirements into functional specifications for enterprise solutions.
- Conduct gap analyses to identify areas where current systems fall short of client needs.
- Collaborate with technical teams to design solutions that align with client requirements and industry best practices.
- Assist in configuring and customizing tools to meet specific client needs.
- Develop and execute test plans to ensure solutions meet specified requirements and quality standards.
- Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
- Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
- Prepare and deliver presentations and reports to clients and internal stakeholders.
- Identify opportunities to enhance client business processes through the effective use of FSM solutions.
- Recommend best practices and innovative solutions to improve field service operations and efficiency.
- Monitor solution performance and suggest enhancements based on data analysis and client feedback.
- Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases.
- Experience logging, tracking, prioritizing and validating defects.
- Experience guiding new users through individual and collaborative UAT sessions.
- Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project.
- Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions.
- Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field required.
- Advanced degree (MBA or Master’s) is preferred.
- Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise Field Service Management and mobile workforce solutions.
- Demonstrated experience in requirements gathering, process analysis, and solution implementation.
- Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
- Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools.
- Strong understanding of utility operations, asset management, and field service management (REQUIRED)
- Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
- Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
- Ability to travel to client sites (domestic and(or) international) as required and defined per project requirements.
- Consulting background with experience in client-facing roles and managing stakeholder relationships.
- Proficiency in using FSM software platforms a plus.
- Familiarity with GIS integration and mobile workforce management solutions.
- Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
- Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).
Skills Required
- Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field
- Minimum of 7 years of experience as a Business Analyst
- Experience with enterprise Field Service Management and mobile workforce solutions
- Experience gathering requirements, analyzing processes, and implementing solutions
- Hands-on SQL experience for accessing, retrieving, manipulating, and analyzing data
- Hands-on experience with Jira, Confluence, Microsoft SharePoint, process design tools, and PMO tools
- Strong understanding of utility operations, asset management, and field service management
- Excellent analytical and problem-solving skills
- Exceptional communication and interpersonal skills
- Strong project management skills and ability to manage multiple priorities
- Familiarity with integration requirements across ERP, CRM, CIS, BI, and data warehouse systems
- Ability to travel to domestic or international client sites as required
- Advanced degree such as an MBA or master's degree
- Consulting background with client-facing experience and stakeholder relationship management
- Proficiency with FSM software platforms
- Familiarity with GIS integration and mobile workforce management solutions
- Knowledge of IoT, AI, and machine learning applications in field service management
- Business analysis or project management certification such as CBAP or PMP
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Celerity Consulting Group is an agile risk optimization and information management consulting firm that empowers public utility organizations by converting complex data into clear, actionable intelligence. They specialize in helping gas and electric utilities mitigate risk, optimize assets, and maximize project results through strategic consulting, precision data analysis, and professional services including information governance and vegetation management.
