The Role
Supports software solution delivery by gathering and documenting business requirements, creating user stories, process maps, wireframes, and traceability documentation. Collaborates with stakeholders, developers, QA, and UI/UX teams in Agile SaaS/PaaS environments. Assists with project planning, UAT execution, stakeholder communications, workflow improvements, and compliance with governance standards.
Summary Generated by Built In
The Business Analyst will support the delivery of software solutions and services by capturing and documenting business requirements, assisting with planning, and ensuring the alignment of deliverables with business needs. This role works closely with stakeholders, developers, testers, and other team members in an Agile environment to contribute to successful PaaS/SaaS project outcomes.
Essential Functions / Deliverables
- Requirements Gathering & Documentation – Engage with
stakeholders to elicit business needs and document clear, testable user stories
and requirements.
- Agile Participation – Attend and contribute to daily
stand-ups, sprint planning, reviews, and retrospectives; ensure stories are
ready for grooming and development.
- Collaboration with Cross-Functional Teams – Liaise with
development, QA, and UI/UX to validate understanding and ensure feasibility of
requirements.
- Process Evaluation & Improvement – Identify
opportunities to enhance processes and workflows; support BA team in change
initiatives.
- Wire framing & Prototyping – Create visual models and
wireframes to support requirement clarity.
- Documentation & Traceability – Maintain updated BRDs,
user stories, and requirement traceability across the project lifecycle.
- UAT Support – Assist in planning and executing User
Acceptance Testing and capturing feedback for refinements.
- Stakeholder Communication – Provide regular updates, demo
outcomes, and clarifications to stakeholders.
- Compliance & Governance Adherence – Ensure BA work
aligns with internal policies and documentation standards.
- Company Culture & Professional Growth: Promote knowledge
sharing, continuous learning, compliance, and collaboration in line with SKO’s
values.
Requirements
Education : Bachelor’s degree in business, Computer Science, or a related field
Certifications (Preferred) : CBAP or equivalent certifications
Required Professional Experience : 5-7 years of experience as
a Business Analyst, ideally in software or technology-driven projects
Technical/Computer Skills :
- Tools & Applications: Proficiency in Microsoft Word, Excel, and Outlook
- Analysis & Documentation: Requirements gathering, process mapping, and documentation
- Testing: User Acceptance Testing (UAT) planning and execution
- Project Management: Creating project plans and timelines
- Stakeholder Communication: Translating business needs into technical
specifications
Professional competencies : Executing agile delivery in SaaS/PaaS environments. Understanding of requirement elicitation techniques, basic SQL/querying for analysis, familiarity with Agile principles
Preferred work exposure : Agile software development lifecycle (SDLC) knowledge, exposure to SaaS or PaaS models
Behaviour and Social competencies :
- Ability to take Standard, Operational & tactical decisions.
- Ability to lead, own, and deliver projects
- Adaptability to learn and implement new technologies quickly
- High level of problem-solving and debugging capability
- Collaboration across teams (cross-functional working)
- Strong communication (verbal and written) skills
- Team collaboration and coordination skills
Ethics & Compliance: This position demands the highest standard of integrity and ethical behaviour candidate must promote compliance in handling data and implementing security. Policies, it is expected to report / speak up about risks, compliance gaps, or ethical concerns in the team or systems.
Skills Required
- Bachelor's degree in business, Computer Science, or a related field
- 5-7 years of experience as a Business Analyst, ideally in software or technology-driven projects
- Proficiency in Microsoft Word, Excel, and Outlook
- Requirements gathering, process mapping, and documentation experience
- User Acceptance Testing planning and execution experience
- Experience creating project plans and timelines
- Ability to translate business needs into technical specifications
- Experience executing Agile delivery in SaaS/PaaS environments
- Understanding of requirements elicitation techniques
- Basic SQL/querying skills for analysis
- Familiarity with Agile principles
- CBAP or equivalent certification
- Knowledge of the Agile software development lifecycle
- Exposure to SaaS or PaaS models
- Strong problem-solving and debugging capability
- Strong verbal and written communication skills
- Cross-functional collaboration and coordination skills
- Ability to adapt to and implement new technologies quickly
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The Company
What We Do
SKO Systems is a global software technology provider founded in 2007. It develops innovative software products, IT applications, and tailored solutions for hospitality, travel, logistics, and security. Its work includes custom software development, systems integration, project management, and ongoing support, helping organizations simplify operations, modernize processes, and improve customer and guest experiences across multiple industries with long-term value.
