Senior Business Analyst

Te Tākinatanga | Our Story

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities. 

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it. 

Guided by our values & behaviours, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better. 

Right now, we're investing in one of the most significant customer transformation programmes in our business. This programme will help us evolve from a collection of products and systems into a connected, multi-product experience that makes life simpler for our customers. 

That's where this role comes in. 

As our Senior Business Analyst, you'll play a critical role in shaping how that future takes form. You'll help turn strategy into reality by bringing together customer needs, business priorities, and technical delivery into a clear path forward. Your work will influence how customers experience Contact across electricity, broadband, mobile and future products, helping us deliver a more seamless and connected future. 

Te Whiwhinga mahi | The Opportunity  

This is more than a traditional Business Analyst role. You'll be joining a complex, high-profile transformation programme at a pivotal stage, helping define what good looks like before solutions are built and customer experiences are redesigned. 

Working across business, technology and delivery partners, you'll be trusted to bring clarity to complexity, lead analysis activities across multiple workstreams, and ensure Contact retains ownership of key decisions that will shape the future of our retail business. 

In this role you'll: 

• Lead the discovery, analysis and definition of requirements for a strategically important transformation programme 
• Translate complex business needs into outcomes that can be understood and delivered by technical teams 
• Partner with senior stakeholders across retail, technology, architecture and delivery functions to align priorities and drive progress 
• Provide leadership and oversight across analysis activities, helping ensure high-quality outputs and consistent ways of working 
• Take ownership of requirements, prioritisation decisions and documentation standards across key programme workstreams 
• Influence future-state customer journeys, operating models, processes and platform capabilities 
• Help shape solutions that support Contact's multi-product future across electricity, broadband, mobile and future services 
• Contribute to the growth of the Business Analysis Chapter through knowledge sharing, collaboration and chapter involvement 

You'll be joining a Business Analysis chapter of experienced practitioners who value openness, transparency, learning and supporting one another to do great work.

Ko wai koe | About You    

You're an experienced Business Analyst who enjoys working in ambiguity, asking thoughtful questions, and helping stakeholders navigate complexity. You know how to build trust quickly, bring different perspectives together, and balance attention to detail with strategic thinking. 

You thrive when working across multiple stakeholder groups, can confidently challenge assumptions when needed, and understand how to move conversations from ideas into outcomes. 

Core experience we're looking for: 

• Significant Business Analysis experience in complex agile delivery environments 
• Strong requirements elicitation, analysis and stakeholder engagement capability 
• Experience working within retail and customer-centric environments 
• Experience delivering CRM-related initiatives, regardless of platform 
• Strong Agile delivery experience, including user stories and backlog refinement 
• Confidence working across technical and business audiences 
• Experience facilitating workshops, discovery sessions and decision-making forums 
• Familiarity with tools such as Confluence and similar collaboration platforms 
• Experience collaborating with wider Technology teams 

Bonus points if you bring: 

• Salesforce delivery experience 
• Digital delivery experience 
• Salesforce integration or consultancy experience 
• Experience within utilities or other multi-product customer environments 
• Experience providing guidance, leadership or oversight to other Business Analysts 

Most importantly, we're looking for someone who is curious, collaborative and comfortable owning outcomes. Someone who can navigate competing priorities, bring structure to complexity, and confidently represent Contact's interests while building strong relationships across teams.

We support flexible working where it works for the individual, the team and the business. Our main hubs are in Wellington, Auckland and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations. We also have smaller sites across other major centres of Aotearoa and are open to applications from across Aotearoa (mōtu) where candidates can work flexibly from those centres. 

Contact is not a place you’ll stagnate. We’re growing, evolving, and investing in our people. We also offer a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more! 

 
Applications close on Monday 31st August. But just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now! 

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.