Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Senior Business Analyst
On behalf of our client, Procom Services is searching for a Senior Business Analyst for a contract opportunity in Burlingame, CA (We prefer a local resource, but will consider someone that can work remotely).
Senior Business Analyst Job Details
• Conduct analysis, design, evaluation, modification, testing and implementation of Salesforce.com systems across functional areas
• Implementation experience is critical, a plus if with a Finance industry client
• Lead the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
• Act as liaison between business units and Project Team in all areas of support and enhancements.
• Interact daily with business units and business owners to understand business processes and key requirements, proactively work to resolve client issues
• Gather, create and document current and future business process flows.
• Create clear, concise and complete functional specifications & requirements documents.
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
• Perform application configuration, testing and evaluation to ensure quality and consistency
• Apply deep functional knowledge of Salesforce systems to customer needs and requirements
• Develop conversion and system implementation plans
• Recommend changes in configuration, maintenance, and standards
• Train user personnel in the use of the system
• Manage change communication and coordinate end-user training for system implementations
• Identify current data gaps
• Prepare and analyze data conversion requirements
• Define system interface requirements
• Work directly and effectively with client implementation team
Senior Business Analyst Mandatory Skills
• 8+ years of experience in the field of CRM Systems
• 5+ years of experience as a functional analyst on Salesforce systems, including solid experience and successful track record with Salesforce projects. Focus on implementations. Demonstrated successful track record with Salesforce system implementations is required
• Excellent troubleshooting, analysis and problem-solving skills
• Ability to effectively prioritize and escalate issues as required
• Excellent written and verbal communication skills
• Detailed, organized, and results-oriented
• Ability to multi-task and perform effectively under pressure
• Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Willingness to travel
Senior Business Analyst Start Date
ASAP
Senior Business Analyst Assignment Length
3+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- 8+ years of experience in CRM systems
- 5+ years as a functional analyst on Salesforce systems with proven implementation track record
- Implementation experience, preferably with Finance industry clients (a plus)
- Excellent troubleshooting, analysis, and problem-solving skills
- Ability to effectively prioritize and escalate issues
- Excellent written and verbal communication skills
- Detail-oriented, organized, and results-focused
- Ability to multi-task and perform effectively under pressure
- Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment
- Willingness to travel
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
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