The Role
Lead business and systems analysis across complex software change initiatives. Translate business needs into technical requirements, investigate incidents and root causes, analyse integrations/APIs/data flows, review technical artifacts and code, shape feasible solutions with product and engineering teams, leverage AI-assisted tools, mentor analysts, and support agile delivery and design discussions.
Summary Generated by Built In
We are looking for a technically minded Senior Business Analyst who is comfortable operating at the intersection of business analysis, systems analysis and software delivery. The successful candidate will be expected to work closely with developers, architects and product teams to understand complex systems, investigate issues, analyse application behaviour, and help shape technical solutions.
This role requires someone who is naturally curious, willing to explore source code when required, leverage AI-assisted development tools, and rapidly build an understanding of complex platforms and integrations. The ideal candidate will act as a bridge between business and technical teams, ensuring solutions are both technically feasible and aligned to business outcomes. There is also a requirement to interact with clients and CDL teams across the business.
This role requires someone who is naturally curious, willing to explore source code when required, leverage AI-assisted development tools, and rapidly build an understanding of complex platforms and integrations. The ideal candidate will act as a bridge between business and technical teams, ensuring solutions are both technically feasible and aligned to business outcomes. There is also a requirement to interact with clients and CDL teams across the business.
About CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
We have built a collaborative and creative culture, leveraging AI-driven solutions to enhance our products, processes and decision-making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.
In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
We have built a collaborative and creative culture, leveraging AI-driven solutions to enhance our products, processes and decision-making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.
In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!
What You'll Do
- Lead business and systems analysis activities across complex change initiatives and cross-squad programmes.
- Partner with Product Owners to shape, prioritise and refine the squad backlog in line with business objectives.
- Elicit, analyse and document business, functional and technical requirements using appropriate techniques and modelling tools.
- Work with developers, architects and stakeholders to define feasible, scalable and maintainable solutions.
- Investigate complex incidents, defects and production issues, performing impact and root cause analysis.
- Analyse system behaviour, integrations, APIs, data flows and application architecture to support solution design and troubleshooting.
- Review technical artefacts to understand system behaviour and implementation impacts.
- Break down complex business problems into well-defined user stories and deliverable outcomes.
- Lead and contribute to solution design, design reviews and architectural discussions.
- Leverage AI-powered analysis and engineering tools to improve productivity, investigation and solution discovery.
- Facilitate Agile ceremonies and ensure work items meet agreed Definition of Ready and Definition of Done standards.
- Mentor and support analysts whilst contributing to the Analyst Community of Practice and continuous improvement initiatives.
About You
- Extensive Business Analysis and Systems Analysis experience within complex software delivery environments.
- Strong problem-solving skills with the ability to analyse complex business and technical challenges.
- Experience working closely with software engineering teams throughout the software development lifecycle.
- Strong understanding of application architecture, integrations, APIs, data flows and system design principles.
- Ability to investigate technical issues and perform root cause analysis across multiple systems.
- Comfortable reviewing code and technical documentation to support analysis and troubleshooting activities.
- Excellent stakeholder management, communication and workshop facilitation skills.
- Strong requirements engineering skills, including User Stories, Acceptance Criteria, BDD and Agile delivery practices.
- Experience using modelling techniques and tools to document business processes, systems and solutions.
- Experience using AI-assisted analysis or coding tools to support investigation, documentation and solution design.
- Knowledge of Jira (or equivalent) and Agile methodologies, principles and practices.
- Self-motivated, organised and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
Desirable
- Insurance or Financial Services experience.
- Experience with Java-based applications and cloud platforms such as AWS.
- Knowledge of SQL, databases and system integration patterns.
- Experience working on large-scale transformation or modernisation programmes.
What You'll Get
Salary
The salary for the role of Senior Business Analyst pays up to £68,000p.a. providing a fantastic opportunity for career progression through CDL’s clearly defined career framework at Level 6 (https://progression.cdl.co.uk/).
Your growth and advancement within CDL are only limited by your own ambition and effort.
The salary for the role of Senior Business Analyst pays up to £68,000p.a. providing a fantastic opportunity for career progression through CDL’s clearly defined career framework at Level 6 (https://progression.cdl.co.uk/).
Your growth and advancement within CDL are only limited by your own ambition and effort.
Benefits
🏠🏢 Hybrid Working (2 Days a Week in the office - SK4 2HD)
⏱️ Flexible working.
🌴 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
🏆 Top employer for 10th year running
🌱 Excellent training and development platform
🪜 Opportunities for career progression
💙 Health and Wellbeing Programme
☕ Virtual activities, lunch and learns, coffee mornings and meetups.
🛡️ Life and health assurance
⚡🚗 Electric Vehicle Scheme
🎖️ Established Recognition Award System
👶 Great Parental Benefits
🌍 Diversity and Inclusion network
💰 Pension scheme
🤝 Community projects and volunteer days
👥💸 Refer a friend bonus
Campus Benefits:
🅿️ On-site free parking
🏢 Open plan modern offices
🤫 Quiet Spaces are also available
🚌 Shuttle bus to and from the station
🍽️ Subsidised restaurant
🎮 Games room, pool & table-tennis tables and chill out zone
💻⚙️ Annual Hackathon & Deep Racer Events
🎉 Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
💇♂️ Car wash, barber, yoga classes, boot camp and massage services all on site
🚲 Cycle to work scheme
🚿 Shower and dry rooms
Diversity and inclusion:
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Recruitment Agency Notice:
CDL have a PSL in place, but haven't used them for over 3 years, therefore be advised that any unsolicited submission of candidate details - including but not limited to LinkedIn profiles, CVs, or resumes (whether redacted or unredacted) - will be considered freely given and unsolicited. As such, these submissions will not be subject to any fees, terms, or obligations on our part.
Only candidate profiles that have been formally discussed with and approved by our Talent Acquisition (TA) team prior to submission AND submitted by agencies on our Preferred Supplier List (PSL) operating under agreed terms are authorised to submit candidates. Any submissions from non-PSL agencies, or those made outside of agreed processes, will be deemed non-compliant and will not be eligible for any fees or consideration.
🏠🏢 Hybrid Working (2 Days a Week in the office - SK4 2HD)
⏱️ Flexible working.
🌴 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
🏆 Top employer for 10th year running
🌱 Excellent training and development platform
🪜 Opportunities for career progression
💙 Health and Wellbeing Programme
☕ Virtual activities, lunch and learns, coffee mornings and meetups.
🛡️ Life and health assurance
⚡🚗 Electric Vehicle Scheme
🎖️ Established Recognition Award System
👶 Great Parental Benefits
🌍 Diversity and Inclusion network
💰 Pension scheme
🤝 Community projects and volunteer days
👥💸 Refer a friend bonus
Campus Benefits:
🅿️ On-site free parking
🏢 Open plan modern offices
🤫 Quiet Spaces are also available
🚌 Shuttle bus to and from the station
🍽️ Subsidised restaurant
🎮 Games room, pool & table-tennis tables and chill out zone
💻⚙️ Annual Hackathon & Deep Racer Events
🎉 Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
💇♂️ Car wash, barber, yoga classes, boot camp and massage services all on site
🚲 Cycle to work scheme
🚿 Shower and dry rooms
Diversity and inclusion:
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Recruitment Agency Notice:
CDL have a PSL in place, but haven't used them for over 3 years, therefore be advised that any unsolicited submission of candidate details - including but not limited to LinkedIn profiles, CVs, or resumes (whether redacted or unredacted) - will be considered freely given and unsolicited. As such, these submissions will not be subject to any fees, terms, or obligations on our part.
Only candidate profiles that have been formally discussed with and approved by our Talent Acquisition (TA) team prior to submission AND submitted by agencies on our Preferred Supplier List (PSL) operating under agreed terms are authorised to submit candidates. Any submissions from non-PSL agencies, or those made outside of agreed processes, will be deemed non-compliant and will not be eligible for any fees or consideration.
About
The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.
Skills Required
- Extensive Business Analysis and Systems Analysis experience within complex software delivery environments.
- Strong problem-solving skills with ability to analyse complex business and technical challenges.
- Experience working closely with software engineering teams throughout the software development lifecycle.
- Strong understanding of application architecture, integrations, APIs, data flows and system design principles.
- Ability to investigate technical issues and perform root cause analysis across multiple systems.
- Comfortable reviewing code and technical documentation to support analysis and troubleshooting activities.
- Excellent stakeholder management, communication and workshop facilitation skills.
- Strong requirements engineering skills, including User Stories, Acceptance Criteria, BDD and Agile delivery practices.
- Experience using modelling techniques and tools to document business processes, systems and solutions.
- Experience using AI-assisted analysis or coding tools to support investigation, documentation and solution design.
- Knowledge of Jira (or equivalent) and Agile methodologies, principles and practices.
- Self-motivated, organised and adaptable, with ability to manage multiple priorities in a fast-paced environment.
- Insurance or Financial Services experience.
- Experience with Java-based applications and cloud platforms such as AWS.
- Knowledge of SQL, databases and system integration patterns.
- Experience working on large-scale transformation or modernisation programmes.
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The Company
What We Do
CDL is a market leader in software solutions for high volume retail insurance operations and is highly regarded as an independent, financially stable and trusted partner. We’ve made it our business to anticipate market trends and develop technology to capitalise on them. Our customers have been at the vanguard of change and CDL Strata provides a scalable and flexible multi-channel solution encompassing web, mobile, price comparison sites, consumer self-service and telematics-based insurance products. We’re committed to being the best at what we do, which is why we invest around 15% of turnover in research and development each year. CDL has grown organically over the past three decades, today employing over 600 people at our state-of-the-art headquarters in Stockport. CDL customers choose us because we increase choice, efficiency and profitability through our reliable high speed retail technology and distribution channels, integrated on one powerful database. Many of the UK's most efficient and profitable insurance retailers use CDL systems because we deliver on time, and because they know our solutions work. Above all, clients choose CDL because we create powerful partnerships.
