Senior Business Analyst

Role Overview

The Senior Business Analyst will play a key role in delivering a major CRM-based funding management solution. This position involves working closely with business stakeholders and vendor teams to gather requirements, define business needs, and ensure successful delivery of system functionality using Salesforce technologies.

The role requires strong expertise in public sector environments, Salesforce CRM platforms, and Agile delivery methodologies. The successful candidate will contribute to building scalable solutions and supporting broader enterprise CRM initiatives.

Key Responsibilities

• Lead ongoing business requirements analysis and definition for a Funding Management System and related enhancements
  
• Act as the primary liaison between business stakeholders and vendor teams
  
• Conduct business analysis activities, including requirements gathering and documentation
  
• Support Agile delivery processes, including:
  
• User story creation and refinement
  
• Sprint planning, backlog management, and sprint reviews
  
• User acceptance testing (UAT)
  
• Ensure business requirements are accurately captured and align with quality standards
  
• Collaborate with stakeholders to support enterprise CRM roadmap initiatives
  
• Develop business process flows, test cases, and documentation artifacts
  
• Facilitate communication between technical teams and business users
  

Qualifications

Required

• Bachelor’s degree in Computer Science or equivalent experience
  
• 5+ years of experience delivering Salesforce CRM solutions
  
• 5+ years of experience with Agile and SDLC methodologies
  
• 3+ years of experience developing Salesforce solutions in the public sector
  
• 5+ years of experience with Salesforce PSS Grantmaking or similar Salesforce cloud modules (e.g., Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud)
  
• 5+ years of experience with Azure DevOps and user story creation
  
• 3+ years of experience integrating Salesforce with third-party systems
  
• Strong analytical, problem-solving, and critical thinking skills
  
• Excellent communication and stakeholder engagement skills
  
• Experience with Microsoft Office tools, O365, SharePoint, and Teams
  

Nice to Have

• PMI-PBA or IIBA CCBA certification
  
• Salesforce Business Analyst Certification
  
• Salesforce Nonprofit Cloud Consultant Certification
  
• Financial background (e.g., CPA or equivalent experience)
  
• Experience in healthcare or funding management environments
  

Deliverables

• Business requirements documentation and process flows
  
• User stories in Azure DevOps
  
• Test cases for user acceptance testing
  
• Business documentation supporting pre- and post-go-live activities
  
• Ongoing collaboration and knowledge transfer to internal teams
  

Work Environment & Additional Details

• Hybrid work model with onsite requirements as needed
  
• Work must be conducted within Ontario
  
• Full knowledge transfer required at the end of the engagement
  
• Strict adherence to organizational policies and procedures
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   
2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide expert technical staff needed to solve complex business and IT challenges. Trusted by top organizations across Canada, our proven QMS (Quality Management System) ensures delivery excellence. We are a 100% Indigenous-owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/

Please submit your most recent resume to: [email protected]

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