Senior Business Analyst Transfer Agency (Hybrid)

What you will do:

• Co-operate with client, product and technology partners to create end to end target operating model design and solutions ensuring optimum design for risk mitigation, efficiency and adherence to policy and control requirements.

• Create and monitor measurable success criteria for delivery of operating model delivery.

• Perform process analysis and design solutions in response to client or operational needs. 

• Deliver business requirements, prepare testing plans and execute/oversee testing implementation planning and operational readiness.

• Co-operate closely with business stakeholders in hand with our Product, Technology partners and our clients,  whilst ensuring the right infrastructure to align our vision and strategic goals.  

• Take proactive actions targeted at minimizing and mitigating implementation & projects risk.

• Challenge the status quo, display initiative and innovation in coming up with solutions.

• Perform root cause analysis of common operational problems.

• Manage client and business ad-hoc queries and requirements.

• Contribute to project plans that assess resource requirements and timescales for execution to ensure overall project timescales can be met.

• Involvement in Department initiatives & strategic planning. 

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you:

• At least 5 years of experience in Transfer Agency Operations Management supporting end to end client delivery.

• Thorough understanding of financial market and Transfer Agency.

• Understanding of BABOK standard and/or IIBA certification is advantageous;  

• Excellent written and communication skills (English). 

• Ability to work in fast paced environment under tight deadlines; 

• Capability to step into project management when required; 

• Strong analytical skills;  

• Knowledge of MS Visio, PowerBI is a definite asset. 

What would you get in return? 

• Competitive salary; annual salary review; discretionary annual performance bonus; 

• A challenging work environment where you can collaborate with global teams & clients to contribute to critical banking applications; 

• A great environment for learning new technology and tools; 

• Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and other; 

• Opportunity to work in hybrid mode; 

• Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance); 

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with; 

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed); 

• Opportunity to have influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.