The CTO organization is building the future of the front-office UI Experience at Citi. We are seeking a Senior Business Analyst with a strong project management mindset to be a pivotal figure in the success of our next-generation UI platform, the Citi Desktop.
The aim of the Citi Desktop is to support the Bank’s UI (User Interface ) modernisation strategy and provide Markets, Services, Business and Wealth divisions with a modern, scalable, secure UI platform for Business and Technology alike. Our vision is to streamline complex workflows and create a seamless, unified user experience for our front-office teams.
Your mission will be to act as the critical bridge between business stakeholders (Traders, Sales, Operations) and Technology teams across all asset classes in order to:
Streamline Workflows: Drive best-in-class UI interoperability using modern tech and open standards, like FDC3, to simplify complex front-office processes.
Own End-to-End Delivery: Drive the full lifecycle of initiatives, from initial discovery and analysis through to final delivery and user adoption.
Innovate with AI: Pioneer the integration of AI to create intelligent, automated, and predictive workflows.
This role requires a unique blend of deep analytical rigor, strategic thinking, data-driven decision-making, and exceptional interpersonal skills to navigate a complex stakeholder environment.
- Stakeholder Engagement & Analysis: Act as the primary liaison between business users and technologists. Lead discovery workshops, conduct detailed process mapping, and perform gap analysis to understand workflows, pain points, and opportunities for workflow optimization.
- Requirements Definition & Documentation: Translate business needs into clear, concise, and actionable requirements. Develop and own key project artifacts, including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user stories.
- Data-Driven Insights: Gather and analyse operational data from cross-functional stakeholders. Identify data patterns and trends to provide insights that enhance business decision-making, process improvement, and solution assessment.
- Project & Delivery Management: Creating project plans, defining scope and objectives, identifying dependencies, managing risks and issues, and ensuring timely delivery against milestones.
- AI-Driven Interoperability: Lead the vision of AI to enhance how our users interact with UI Applications. Drive discovery on innovative ways to automate and improve user workflows through intelligent systems.
- Risk Management: Proactively identify and communicate risks and their potential impacts. Propose effective mitigation strategies, considering the business implications of technology application and ensuring compliance with firm policies.
- Vendor Collaboration: Liaise with third-party vendors like interop.io to understand their capabilities and ensure their solutions are effectively integrated to meet our business objectives.
- Proven Experience: A strong track record as a Business Analyst or Project Manager within a complex financial services environment, preferably in Markets or a related front-office area.
- Stakeholder Management: First-hand experience working directly with demanding stakeholders such as Traders, Sales professionals, and senior technology leaders.
- Business Analysis Acumen: Comprehensive knowledge of business analysis principles. Expertise in gathering and documenting requirements (BRDs, FRDs) and defining system scope for complex, high-impact projects.
- Data & Analytical Skills: Strong proficiency in data analysis. The ability to interpret complex datasets, identify trends, and make data-driven recommendations.
- Problem-Solving: A proactive and analytical approach to problem-solving, with a talent for identifying needs, navigating ambiguity, and influencing strategic decisions to deliver concrete outcomes.
- Exceptional Communication: The ability to guide, influence, and articulate complex ideas clearly to both technical and non-technical audiences.
- Interoperability Experience: Knowledge of desktop interoperability concepts (FDC3, MCP) or platforms like Interop.io, Openfin.
- AI/ML Exposure: An interest in how AI can be applied to improve user workflows.
- Technical Acumen: A good understanding of modern UI application architecture (microservices, APIs, Cloud).
What we’ll provide you
This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
Visit our Global Benefits page to learn more.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Digital Software Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Top Skills
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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