Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role:
We are seeking a Senior Business Analyst to join our Strategy & Business Operations team. This role will play a key part in analyzing and reporting product usage data across the Genesys portfolio. Your insights will directly support strategic decision-making and improve the understanding of how our customers engage with our products.
Key Responsibilities:
Analyze product usage data using SQL in Snowflake
Develop and maintain interactive dashboards in Tableau for key stakeholders
Conduct ad-hoc analysis using Excel and build supporting presentations in PowerPoint
Collaborate closely with Product Management, Engineering, and Go-to-Market teams to ensure data accuracy and relevance
Ability to work with large datasets, identifying data points to clean, manipulate, and translate into actionable visualizations
Ensure timely delivery of recurring usage reports and dashboards
Support strategic initiatives with data-driven analysis and creative storytelling
Required Qualifications:
6+ years of experience in business analysis, data analysis, or a related role
Proficiency in SQL (preferably in Snowflake or a similar cloud data platform)
Experience creating dashboards in Tableau or other similar Business Intelligence tools
Strong skills in Microsoft Excel and PowerPoint
Ability to analyze and visualize complex datasets, and communicate findings effectively
Comfortable working independently and across teams in a remote-first environment
Flexibility to work a portion of the day overlapping with U.S. time zones
Preferred Qualifications:
Experience working with SaaS or product usage data
Familiarity with product analytics or customer behavior metrics
Exposure to cloud-based data tools and agile business environments
#LI-GR1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
