The Role
The Senior Business Analyst will lead quality improvement initiatives, analyze data, manage cross-departmental projects, and communicate results to stakeholders.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Quality Improvement Interventions Analysis and Development:
- Work as part of a quality team to continuously identify, plan, develop, implement, and evaluate interventions.
- Develop reports, analyses, and data mining to support program planning and interventions.
- Complete program and initiative evaluations such as return on investment and health outcomes
- Apply detailed analysis and problem solving to research and recognize trends to assess need and identify opportunities for quality improvement.
- Gather and synthesize research studies, industry information, and BCBSA resources to gain insight and apply best practices to health care quality improvement strategies.
- Conduct data analysis to support projects and interventions, including gathering data, analyzing data, and presenting recommendations.
- Program and Project Management:
- Plan and implement multiple cross-departmental programs and project(s) with guidance from program managers, executive sponsors, subject matter experts, and project staff.
- Define project scope and schedule by working with business area leads and develop project plans; including tasks, deliverables, and expected outcomes/goals.
- Develop and facilitate full project documentation and reporting to meet identified goals and objectives of each project
- Proactively monitor overall project performance and life cycle (e.g., on time, within scope and with quality) against measure plans/dashboards and make adjustments as needed
- Manage and track risks and issues to completion
- Organize and lead project status and working meetings
- Work directly with cross-departmental team members to facilitate communication. Prepare and provide status updates and reports to business owners, executive sponsors, partners, project teams, and others as required.
- Assist with tracking project expenses.
- Generate requirements, reports, and operational processes.
- Complete program and project evaluations, including accomplishments, outcomes, barriers, and opportunities.
- Cross-Functional Integration and Communication:
- Work with HMSA departments and external partners to collect and distribute information, complete tasks, facilitate communication, and provide status updates to ensure coordination among groups.
- Communicate analysis, assessments, recommendations and completed work product by creating and delivering reports and presentations to quality committees and other internal and external stakeholders.
- Quality Improvement Program Support:
- Complete work and documentation to support completion of activities for the annual Quality Improvement Evaluation and Workplan.
- Support completion of required reporting and quality improvement plans.
- Coordinate, facilitate and conduct medical record reviews to support quality activities
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
- Bachelor's degree and four years of related work experience; or equivalent combination of education and related work experience.
- Strong interpersonal skills; Excellent verbal and written communication skills.
- Knowledge of basic relevant statistical analyses.
- Proficiency in issues identification and data collection, analysis, and interpretation.
- Basic working knowledge of Microsoft Outlook and PowerPoint.
- Intermediate working knowledge of Microsoft Word
- Advanced knowledge of Microsoft Excel.
Skills Required
- Bachelor's degree and four years of related work experience or equivalent
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Knowledge of basic relevant statistical analyses
- Proficiency in issues identification and data collection, analysis, and interpretation
- Basic working knowledge of Microsoft Outlook and PowerPoint
- Intermediate working knowledge of Microsoft Word
- Advanced knowledge of Microsoft Excel
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
