Senior Business Analyst (Product Implementation Specialist)

Join our dynamic Customer Success team as a Senior Business Analyst, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.
Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io.

We’re seeking an experienced Senior Business Analyst (Product Implementation Specialist) to drive end-to-end delivery of GRAVTY® implementations for our enterprise clients. In this role, you will lead requirement discovery, solution design, and product configuration while coordinating closely with cross-functional Agile teams to ensure seamless execution aligned with business objectives.

This is a hands-on, client-facing role in a fast-paced SaaS product environment—ideal for someone who thrives on collaboration, structured problem-solving, continuous improvement, and delivering measurable customer outcomes.

About the Role:

This role is responsible for driving successful end-to-end implementation of GRAVTY® solutions across our enterprise clients. This role blends business analysis, product implementation, client consulting, and cross-functional coordination to deliver measurable business value and exceptional customer experiences.

Key Responsibilities:

Product Implementation & Delivery

• Lead end-to-end implementation of GRAVTY® loyalty platform solutions, ensuring delivery within defined scope, timelines, and budget.
• Gather, analyze, and document detailed business and functional requirements.
• Configure loyalty programs and coordinate integrations with client systems for smooth deployment.
• Drive go-live readiness activities, including UAT coordination, release planning, and stakeholder alignment.
• Identify and manage risks, dependencies, and change requests proactively.
• Maintain structured project documentation and ensure adherence to SLAs and governance processes.
• Track implementation progress, effort estimates, and delivery metrics to improve execution efficiency.

Business Analysis & Client Consulting

• Conduct in-depth discovery workshops to understand business challenges, operational workflows, and strategic objectives.
• Translate business requirements into clear functional specifications and user stories.
• Define measurable KPIs and success metrics aligned with client goals.
• Support feasibility assessments, solution design discussions, and effort estimations.
• Act as a trusted advisor to clients by recommending best practices in loyalty program design and customer engagement strategies.
• Collaborate with Product Management to provide structured feedback influencing roadmap enhancements.

Stakeholder & Cross-Functional Coordination

• Serve as the primary liaison between clients, internal product teams, engineering, and QA.
• Ensure transparent communication, expectation management, and timely escalation of issues.
• Facilitate Agile ceremonies such as sprint planning, backlog grooming, and review meetings.
• Support post-go-live stabilization and continuous improvement initiatives.

About You:

If your answers to the questions below strongly resonate with your expertise and working style, you could be an ideal fit for this role. You might be the right candidate if you can confidently say:

✔ Strong Problem Framing Ability – I clarify ambiguous business needs and ask “why” multiple times to uncover root causes.

✔ Structured Thinking – I break complex problems into smaller components and create a logical flow (As-Is → To-Be).

✔ Stakeholder Management Excellence – I manage difficult stakeholders, align conflicting expectations, and drive consensus effectively.

✔ Data-Driven Mindset – I don’t rely on assumptions. I ask:

• What does the data say?
• What is the baseline?
• How will we measure success?
• I am comfortable working with metrics, dashboards, basic SQL, and reporting tools.

✔ Detail-Oriented (Without Losing the Big Picture) – I identify edge cases, integration gaps, and potential failure scenarios while staying aligned to strategic objectives. I balance micro and macro thinking.

✔ Technical Awareness (Without Coding) – I understand systems, integrations, and data flows well enough to prevent unrealistic requirement drafting.

✔ Documentation Discipline – I create clear discovery outputs, user stories, acceptance criteria, UAT scenarios, MoMs, and solution blueprints.

✔ Curiosity & Learning Agility – I continuously ask “why,” learn the domain deeply, stay updated with product evolution, and adapt quickly.

✔ Outcome Ownership – I take responsibility for adoption, user experience, and measurable business outcomes — not just requirement gathering.

Academic Background and relevant experience : Bachelor's degree in Engineering (CS/IT stream) complemented by an MBA with 2-5 years of relevant work experience is an ideal fit.