Intelligent Process Automation Analyst

We're looking for an Intelligent Process Automation Analyst to help transform how work gets done across Skipton.

Joining our Power Platform Team, you'll help identify opportunities to simplify, standardise and improve business processes across the organisation. Your work will help colleagues work more efficiently, improve member experiences and unlock greater value through automation and technology.

This is an exciting opportunity to combine process analysis, continuous improvement and automation expertise. You'll work with teams across the business to understand how work is performed, identify inefficiencies, and shape opportunities for improvement, automation and orchestration.

If you're passionate about improving processes, solving complex problems and using technology to drive meaningful change, we'd love to hear from you.

At Skipton, we're founded on fairness. We exist to do right by our members and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You'll Do
Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.
As an Intelligent Process Automation Analyst, you'll play a key role in helping the organisation make informed decisions about where technology can have the greatest impact.

Your responsibilities will include:

• Working with business and operational teams to understand processes and identify opportunities for improvement.
• Facilitating process discovery workshops and engaging with stakeholders across the organisation.
• Analysing processes to identify inefficiencies, bottlenecks, operational risks and opportunities for simplification.
• Mapping current and future-state processes and recommending improvements that deliver measurable value.
• Assessing opportunities for automation, workflow optimisation, orchestration and AI-enabled solutions.
• Developing business cases and benefit assessments that demonstrate expected outcomes and return on investment.
• Maintaining and prioritising a pipeline of automation and continuous improvement opportunities.
• Partnering with Power Platform Engineers to ensure solutions deliver the right business outcomes.
• Tracking and communicating the value delivered through automation and process improvement initiatives.
• Championing a culture of continuous improvement and intelligent use of technology across the organisation.

What You'll Need
We're looking for someone with a strong blend of business analysis, process improvement and stakeholder engagement skills.

• Experience analysing, validating and improving business processes within a complex organisation.
• Strong process discovery, facilitation and stakeholder engagement skills.
• Experience identifying opportunities to improve operational efficiency, quality and performance.
• The ability to analyse data, identify trends and make evidence-based recommendations.
• Experience developing business cases, benefits assessments or investment proposals.
• Strong analytical, problem-solving and critical-thinking capabilities.
• Excellent communication and influencing skills.
• Experience working collaboratively across business and technology teams.
• Experience with Microsoft Power Platform, Power Automate, automation technologies, process mapping or continuous improvement methodologies would be beneficial but is not essential.

What Success Looks Like
Success in this role is measured by the value and outcomes delivered through process improvement and automation.

• Identify opportunities that improve the way work is performed across Skipton.
• Reduce manual effort and repetitive activities through smart use of technology.
• Improve operational efficiency, quality and consistency.
• Simplify processes and reduce unnecessary complexity.
• Build and maintain a strong pipeline of improvement and automation opportunities.
• Deliver measurable business benefits and positive colleague outcomes.
• Help engineering teams focus on solving the most valuable business problems.

What's In It For You?
Your work matters.
And the way we reward you matters, too.
At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

• Annual discretionary bonus scheme
• 25 days standard annual leave plus bank holidays, rising by one day per year of service to a maximum of 30 days
• Matching employer pension contribution of up to 10%
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance
• Health and wellbeing app
• Volunteering opportunities
• Cycle to work scheme
• Discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys and IKEA

About Skipton
We're here to make life better for our members
Our story began in 1853 in Skipton, North Yorkshire. Today, you'll find us across England and Scotland, from Aberdeen to Plymouth.
We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too. It all means that life at Skipton is more exciting than you imagine.

Life at Skipton
Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

Hybrid Working
We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

Wellbeing
It's not just our members who are important to us. You are, too.
Lots of organisations talk about wellbeing, but they don't always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.
Wellbeing isn't just one thing. It's about feeling good, having energy and being able to be yourself and perform at your best. That's why we offer help for your mental and physical health across five key areas.
What's more, it's help that you can actually use too, not just read about.

Apply Now
Sounds like you? Then apply now.
You don't need to tick every box. We look for people who care about our members and who want to grow at the same time. The rest can follow