Job Description:
We are looking for a Senior Business Analyst to join our PetSmart team. This position plays a critical role in enabling customer teams to drive business performance across both digital and physical retail channels. This role translates data into actionable insights that support strategic decision-making across assortment, pricing, promotion, forecasting, and trade investment. It exists to ensure that customer plans are informed by strong analytical rigor and aligned with Mars Petcare's growth objectives.
This role is based in Phoenix, Arizona with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.
What are we looking for?
Bachelor’s degree in business administration, Retail Management, or a related field; MBA preferred.
2–3+ years of experience in business analytics, category management, commercial planning, or customer development (preferably in CPG or retail).
Direct experience working with syndicated data systems (Nielsen, IRI), retail portals (Retail Link or 3rd Party Interface), and internal sales forecast and financial management tools.
Understanding of Omni-channel retail and eCommerce analytics.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
What will be your key responsibilities?
Business Analysis & Insight Development
Analyze business performance across key metrics (sales, supply, margin, share, households) using multiple data sources (e.g., Nielsen, Retail Link, Compass, Scintilla).
Identify trends, risks, and opportunities across item-level performance, promotions, new item launches, OOS exposure, and competitive activity.
Develop actionable insights with clear narratives – articulating the “what,” “so what,” and “now what” to guide strategic decisions.
Forecasting & Item Portfolio Management
Provide detailed forecasting support by analyzing consumption run rates, distribution shifts, display changes, and new item loads (CER).
Partner with Demand and Supply teams to influence forecast accuracy and ensure sufficient inventory flow across Omni channels.
Manage and maintain item portfolio including attribution, system setup, cost/OI changes, and risk analysis.
Promotional & Digital Strategy Support
Support promotional planning through the creation of PetSmart retail sell-sheets, display setup, and item creation.
Manage tracking tools for promotional and display execution, ensuring retail partner connectivity and timely updates.
Collaborate with the Digital team to assess campaign effectiveness and digital performance; contribute to digital performance recaps and post-program reviews.
Reporting & Performance Measurement
Deliver regular reporting including Omni-channel performance recaps (weekly/monthly), modular and feature performance, competitive recaps, and customer meeting insights.
Prepare data and presentations for key customer milestones such as PBRs (Post Business Reviews), QBRs (Quarterly Business Reviews), and PetSmart-specific monthly check-ins.
Build dashboards or tools that improve visibility and decision-making across internal and external stakeholders.
Operations & Process Improvement
Manage operations-related tasks such as Compass/Financial system upkeep, PetSmart system item submissions, and price change processing.
Identify and implement process improvements that drive data quality, efficiency, and actionable output.
Ensure data readiness for internal systems and customer requirements.
Internal & External Stakeholder Collaboration
Build strong working relationships with cross-functional teams including Demand, Supply, Sales Strategy, Revenue Growth Management (RGM), and Category Management.
Represent the analyst function in meetings, planning cycles, and customer engagements.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Skills Required
- Bachelor's degree in Business Administration, Retail Management, or related field
- MBA
- 2-3+ years experience in business analytics, category management, commercial planning, or customer development (CPG or retail preferred)
- Direct experience with syndicated data systems (Nielsen, IRI), retail portals (Retail Link), and internal sales forecast and financial management tools
- Experience analyzing omni-channel retail and eCommerce performance
- Forecasting and item portfolio management experience (consumption run rates, distribution, new item loads, attribution)
- Strong communication and stakeholder engagement skills
- Experience building dashboards or analytical tools to improve visibility and decision-making
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
