Senior Business Analyst - People & HR Solutions

Company: CGL
Department: Human Resources
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

As the Senior Business Analyst, you will partner with HR and technology teams to translate strategy and program priorities into actionable HR technology initiatives. You will lead end-to-end analysis and delivery activities, including the development of user stories and requirements, process and workflow design, acceptance testing, and the implementation of new or enhanced HR solutions. This role is focused on working through loosely defined problems, bringing structure to ambiguity, and helping shape solutions in partnership with stakeholders.

You will support core HR, talent, payroll, and broader people‑related processes, ensuring alignment across initiatives within the HR technology portfolio. Working closely with a wide range of stakeholders, you will ensure solutions align with enterprise digital standards, enable agile delivery practices, and deliver high quality, people-centric outcomes that create meaningful business and employee value.

• Partner with HR and technology stakeholders to understand, analyze, and document clear business and system requirements, processes, risks and dependencies related to HR platforms.
• Analyze HR processes and systems to identify opportunities and recommend solutions that enhance employee and leader experiences while meeting business, compliance and data requirements.
• Lead testing activities for HR applications, including developing test strategies, planning, and effort estimates, while ensuring adherence to HR technology and Business Systems standards, methodologies, processes, and tools.
• Support HR system design and implementation by translating business needs into requirements, providing subject matter expertise, validating solutions and working closely with Platform Analysts who are responsible for system configuration to ensure solutions accurately reflect business needs.
• Coach, train and support team members by sharing HR systems knowledge, providing timely feedback and contributing to the effectiveness of the HR and delivery teams in achieving departmental objectives.

• You have five years of experience as a business analyst supporting enterprise HR platforms and integrations, with demonstrated ownership of end‑to‑end analysis and delivery. You have a post-secondary degree in Business, Human Resources, Information Systems, Computer Science or related field, and a Business Analyst certification (e.g., CBAP, CCBA, PMI‑PBA, or equivalent).
• You have experience working across multiple stakeholders, bridging HR and technology teams, and translating business needs into clear, actionable requirements. 
• You have experience working with enterprise HR technology platforms (e.g., UKG, Workday, Oracle HCM), with a strong understanding of how business requirements translate into system design and outcomes, including support for payroll, compliance, and data privacy requirements.
• You bring strong knowledge and experience analyzing and documenting end‑to‑end workflows, data, and HR systems integrations
• You have excellent business and systems analysis skills, with the ability to understand and document complex applications, data flows, procedures and workflows within an HR technology ecosystem.
• You have experience working in environments where priorities may be evolving and are able to bring structure and clarity to ambiguous problems.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
• You are comfortable challenging assumptions and pushing back when needed, using data and business context to guide decisions and drive the right outcomes.
• You focus on outcomes and business value, ensuring solutions are practical, usable, and aligned to real business needs.
• You are confident engaging with stakeholders and facilitating discussions to align on the right outcomes across business and technical teams.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary $72,847.00 to $121,411.00​. The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​ ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.