Senior Business Analyst - Metrics & Reporting @MMCTech

Company:Mercer

Description:

The Senior Business Analyst - Metrics & Reporting plays a critical role in ensuring the organisation monitors and reports on the most relevant and impactful metrics to support strategic decision-making. This role plays a key role in enhancing the efficiency and effectiveness of Core Technology Services by ensuring our reporting and KPIs align with the organisation’s long-term strategic goals and objectives.

This role partners closely with leadership and metric owners to evaluate current reporting frameworks, identify gaps or blind spots, and define future state reporting needs. The individual will act as a key liaison between leadership and metric owners to ensure reporting processes and platforms are fit for purpose, driving continuous improvement in how performance data is captured, analysed, and communicated.

Strong business analysis skills, a solid understanding of reporting technologies, and excellent communication abilities are essential to deliver insightful leadership commentary and executive-level updates that highlight successes and areas for development. This position requires an analytical mindset and a proactive approach to problem-solving.

We will count on you to:

Metrics & Reporting Analysis :

• Collaborate with leadership and metric owners to review existing KPIs and reporting processes, assessing their relevance, accuracy, and completeness.
• Identify gaps, blind spots, and opportunities for new or refreshed metrics that better align with strategic objectives.
• Define future state reporting requirements and work with teams to implement improvements.

Stakeholder Engagement & Communication:

• Act as the primary liaison between metric owners, leadership, and reporting teams.
• Facilitate discussions to ensure shared understanding of metric definitions, data sources, and reporting goals.
• Prepare and deliver executive-level insights, contextual commentary, and updates on performance trends and reporting enhancements.
• Promote knowledge sharing and best practices related to metrics and reporting across teams.
• Improve organisational understanding of key performance indicators and reporting tools.

Reporting Process Review & Improvement:

• Evaluate current reporting platforms and processes for efficiency and effectiveness.
• Recommend process improvements and support change initiatives to enhance data quality, timeliness, and accessibility.
• Ensure alignment with best practices and organisational standards.

Strategic Support & Insight Generation:

• Support leadership in interpreting metrics to inform strategic planning and operational decision-making.
• Provide analytical insights that highlight successes and identify areas requiring development or intervention.

What you need to have: 

• 5+ years working within Technology
• 5+ years working in a business analyst or strategic analysis focused role
• Significant experience with metrics, reporting and analytics
• Exceptional written and oral communication skills
• In depth knowledge of IT metrics and strategic insights 
• Strategic analytical capabilities and strong business acumen
• Change management skills
• Comfort with ambiguity, complexity and proven ability to create clarity in it
• Experience dealing with confidential and business critical issues
• Diversity as a strength, able to work across cultures and groups
• Self-motivated with ability to handle multiple priorities and meet aggressive timelines
• Experience working in a heavily matrixed, complex corporate environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.