As a Senior Business Analyst within the Insurance Policy module, you’ll play a critical role in shaping the internal user experience and enabling efficient sales and servicing processes. This role is instrumental in supporting the modernization and optimization of our policy administration capabilities, including product configuration, underwriting rules and end-to-end task workflows. You’ll work closely with module owners, internal stakeholders, and technical product teams to gather, analyze, and document business requirements, with a primary focus on internal-facing sale and servicing tools, product offering management, and underwriting automation. The goal is to ensure that policy functionality supports business objectives, regulatory requirements, and provides a streamlined experience for internal users across sales, service and underwriting.
Ready to get in the driver’s seat? Join us!
What you’ll do
Partner with the Module Owner and stakeholders across Internal Sales, Underwriting, Customer Service, and Product to understand business goals, user needs, and technical constraints related to the Insurance Policy module.
Lead the elicitation and documentation of business requirements focused on policy sales, servicing workflows, and product rules configuration (including coverages, limits, endorsements, eligibility, and underwriting logic).
Translate business requirements into functional specifications, process flows, and user stories to support IT development teams.
Analyze and optimize internal user workflows related to quote, bind, policy changes, renewals, and cancellations to reduce manual effort and increase efficiency.
Work closely with Underwriting and Product teams to define and manage rules logic and automation criteria for policy issuance and servicing.
Collaborate with developers and QA teams to ensure accurate implementation of requirements and participate in UAT to validate business functionality.
Document and maintain a comprehensive record of requirements, change logs, process documentation, and decision rationale.
Support root cause analysis of production issues and assist in solution identification through historical requirement analysis.
Ensure compliance with insurance regulatory requirements and adherence to internal governance and data standards.
Monitor trends in policy administration and contribute to continuous improvement of systems and processes aligned with business strategy.
This might describe you
Strong experience as a Business Analyst, preferably within the insurance industry and policy administration domain.
Strong knowledge of the personal auto insurance policy lifecycle, including quoting, binding, servicing, endorsements, and renewals.
Experience with configuring or supporting policy administration platforms (e.g., Duck Creek Policy, Guidewire PolicyCenter, or similar).
Familiarity with insurance product structures, rating logic, underwriting rules, and servicing workflows.
Prior experience supporting large-scale policy or core systems modernization efforts within a structured agile workstream.
Experience with Agile tools such as Azure DevOps (ADO), Jira, or Rally.
Excellent communication and collaboration skills, with the ability to interact with stakeholders at all levels, including business SMEs, product owners, and developers.
Strong analytical and problem-solving abilities, with a detail-oriented approach to documentation and solution design.
Ability to work in a fast-paced, dynamic environment with evolving priorities and complex dependencies.
Other things to note
This role can be worked from any U.S. remote location
May require travel for quarterly events.
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Hagerty was built by people who love cars. We began as a niche insurance agency offering coverage for collector cars. We’re now a global automotive enthusiast brand and the world’s largest membership organization for car lovers. It's all driven by our love for cars.
Our purpose is saving driving. We exist to fuel car culture and ultimately save driving for future generations. Our mission is building a global business to fund our purpose, create a space where team members thrive; and drive positive impact throughout the world.
Driving is who we are. Hagerty offers integrated membership products and programs with unique experiences that bring together automotive enthusiasts across the globe. We connect people who love cars through our Hagerty Drivers Club (620,000+ members), entertainment and events such as the Greenwich Concours d’Elegance, The Amelia, The Detroit Concours, Motorlux and the California Mille, as well as valuation capabilities, Hagerty Marketplace, Hagerty Media, and Garage + Social.
Hagerty is always looking for talented new team members to help us drive forward. If our purpose, mission and beliefs resonate with you, let’s talk about getting you behind the wheel
