Senior Business Analyst (IGT1 Lanka: WorkWave)

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

WorkWave is a company with a portfolio of professional field service management products, providing SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

The WorkWave Team is looking for an innovative Senior Business Analyst who wants to be part of a team of creative and talented individuals. Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision. You will be a part of our WorkWave team, helping to develop & support the WorkWave products, and will need to take ownership of the following responsibilities

• Acquire a deep understanding of the product, its business domain, key business processes, and value proposition.

• Develop and enhance Business Process Models to analyze core business functions, verticals, and identify areas for optimization and innovation.

• Lead the Elicitation, Analysis, Synthesis, Documentation, and Validation of new requirements.

• Produce detailed UML artifacts—such as Use Case, Activity Diagrams—to capture the intricacies of business processes, visualize data flows, mitigate potential risks, and document external system interactions prior to story development.

• Monitor activity on work item tickets and maintain knowledge-base articles with detailed technical and functional documentation, ensuring knowledge continuity.

• Champion agile practices and lead Scrum ceremonies, including sprint planning, backlog grooming, retrospectives, and requirement walkthroughs.

• Compose User Stories and Defects adhering to the standards of the assigned product team, including all notes, related aspects, API specification, validations, and edge cases relevant for the Engineering team.

• Validate User Stories by collaborating with Product Managers, Designers, Engineering Managers, and Tech Leads while aligning with existing & new required capabilities of the current business systems and their dependencies.

• Groom User Stories with distributed teams across time zones while proactively addressing Engineering concerns/clarifications.

• Collaborate with Engineering teams and actively make key product decisions and clarifications that align with the business goals and the product team's vision.

• Assist with product roadmap planning and contribute roadmap items with sound business value based on domain knowledge and understanding of customer expectations.

• Coordinate release planning and prioritization, monitor release feasibility, and liaise with stakeholders and Engineering teams accordingly.

• Maintain go-to-market and L&D documentation by collaborating with key product stakeholders of the organization, and perform product or feature demonstrations when necessary.

• 5+ years hands-on experience working in a Field Service Management (FSM) related industry or similar domain, along with thorough knowledge of working with different Enterprise Business Applications.
• An academic background with a Bachelor’s degree or equivalent in Human Resources, Business or Information Technology.
• Proven ability to lead and influence cross-functional teams, colleagues, customers and partners.
• Strong problem-solving ability, analytical skills and strategic thinking.
• The ability to efficiently engage with key stakeholders while contributing to activities related to product/solution management.
• Excellent communication and presentation skills
• Ability to work independently and within a Global team setting.
• Proficiency in English.
• Experience with design, project management, and productivity software is an advantage.
• Familiarity with Mobile Technologies is a strong plus.
• Experience in Business Process Mapping is a strong advantage.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.