At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a strategic, experienced Senior Business Analyst to join our Enterprise Project Management Office team. In this role, you will be responsible for leading the business analysis lifecycle for advanced Artificial Intelligence programs and driving complex digital transformations within the Customer Excellence portfolio. You will act as a core consultant and practice leader, bridging the gap between business needs and data science to ensure technology deployments achieve measurable financial and operational value.
What You’ll DoIn this role, you will:
Responsibility 1: Lead the strategy and design of advanced Agentic Artificial Intelligence and predictive machine learning workflows to deliver measurable business outcomes, such as improved customer risk propensity routing and churn prediction.
Responsibility 2: Collaborate with C-suite and senior functional leaders across Finance, Commercial, and Customer Care to quantify value realization and align technical development with corporate revenue goals.
Responsibility 3: Ensure compliance with Agile governance and organizational standards by developing standardized playbooks, Business Requirement Documents, and high-level architectural gap studies.
The ideal candidate will have:
8+ years of total experience, with at least 6 years specifically as a Senior Business Analyst or Technology Consultant in a complex enterprise environment.
Strong knowledge of enterprise systems and Artificial Intelligence implementations, including Salesforce Suite (Agentforce), Oracle ERP, and predictive analytics tools like Looker Studio or Power BI.
Proven ability in strategic consulting and stakeholder management, with the elite communication skills necessary to articulate complex technical concepts to non-technical executive steering committees.
A Master’s Degree (strictly preferred) in Finance, Analytics, or IT Strategy, and industry-standard certifications such as CBAP, PMP, or Salesforce Certified Business Analyst.
Skills Required
- 8+ years of total experience
- 6 years as a Senior Business Analyst or Technology Consultant
- Strong knowledge of enterprise systems and AI implementations
- Master's Degree in Finance, Analytics, or IT Strategy
- Certifications like CBAP, PMP, or Salesforce Certified Business Analyst
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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