Senior Business Analyst- Customer Forecasting

Your Opportunity, Your Team

• Reporting to the Director of Consumer Insights, the Senior Business Analyst supports QVC. You will will lead customer analytics efforts to help guide strategy for QVC and HSN. The Sr. Analyst will lead the development of customer targets through forecasting and customer file analytics in close partnership with leaders across the organization. The Sr. Analyst will develop customer goals tied to financial targets, coordinate with partners in Finance and engaging with senior executives. You will analyze customer behavior through statistical modeling, main driver analysis, customer segmentation and profiling, and data mining. The Sr. Analyst will collaborate with business leaders, providing them with comprehensive customer behavioral insights to support the decision-making process.

Where You'll Work

• This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, DE, NJ. Relocation assistance is not available for this role.

What You'll Do

• Lead the customer goal process through close partnership with senior executives and financial partners
• Report on actual performance against plan and forecast future results.
• Deliver ad-hoc projects that inform both strategic and operational projects.
• Identify business trends and shifts, and recommend data-driven responses to our organization
• Use customer-centric data analysis, data visualization, segmentation, and predictive modeling methods to increase sales across customer cohorts.
• Design analytic constructs to highlight areas of the business that are under or over performing and help develop strategies to address these areas.

What You'll Bring

• Bachelor's degree in math/statistics/engineering/business analytics or related
• 5+ years of experience in business analytics.
• +2 years of experience with customer analytics (e.g. targeting and customer segmentation, lifetime value forecasting, behavioral trend modeling)
• 5+ years experience with data visualization tools (Tableau), statistical computing tools (R, SPSS), query and database access tools (MicroStrategy).
• 5+ years experience with analysis tools including Excel VBA, R, SPSS, Python, R, and SAS
• Experience with cloud-based data platforms (databricks, Azure)

#LI-KW1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.