Location: İstanbul
Working Style: Hybrid
Overview
We are looking for a “Senior Business Analyst & Consultant” for our growing Professional Services Team. If you can speak English fluently and passionate about analyzing business needs, we believe that this position is just for you!
Who we are :
Sestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency, and deliver better experiences for their customers. Sestek’s AI-powered solutions are built by a team of 100+ engineers working on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. Recently we have been acquired by Unifonic, a leading Communications Platform as a Service (CPaaS) provider.
What we expect :
- Learning the details of Sestek solutions (Conversational AI)
- Developing strong relationships with customers’ business and development teams
- Analyzing business needs and designing the best solution within Sestek products
- Providing consultancy service and training to customers using Sestek products
- Maintaining relationships with customers to increase customer commitment
- Assisting with high-severity requests or issue escalations, as needed
- Reporting on product-based demands of customers and providing insights about new features or improvements
Who we are looking for :
- University degree in science or engineering (not determinant for this position)
- Excellent verbal and written communication skills in Turkish and English
- Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
- Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
- General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
- Eager to learn and adaptable to technology changes
- SQL and API experience is a plus
- Experience in speech technologies or Conversational AI is a plus
- Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
- Effective presentation skills are a plus
- Driver’s license (class B) is a plus
What we can offer you :
- A chance for being part of a company specialized in artificial intelligence
- Flat organizational structure and an energetic team
- Flexible/hybrid working style
- Private health insurance, meal card, transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
- Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
- Breakfast and healthy snacks at office all day long.
At Sestek we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
Top Skills
What We Do
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe.
SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.
OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
Knovvu Analytics
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback
Knovvu Biometrics
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
