Senior Business Analyst (ConnectWise)

We are looking for a Senior Business Analyst for ConnectWise to empower IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. You will work with the latest technologies, be involved in product development, and communicate directly with the Customer and that's not all. You will be part of a flexible, transparent environment and will work side by side with a team of experts from various backgrounds. This is your chance to make a difference and influence a ground-breaking product in the cloud industry.

If so, you will enjoy our new opportunity.

CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. The vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs, and to do this by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success.

PROJECT
The tools being developed are used by IT service providers to automate their activities performed for small and medium-sized businesses (SMBs), such as backup/restore, providing security, and performing administrative tasks on Microsoft 365 tenants.

Project technologies: .NET 8, Angular, Oracle NetSuite, MS Dynamics CRM, Salesforсe.

• Lead end-to-end business analysis for the migration project from Oracle NetSuite and Microsoft Dynamics CRM to the target software infrastructure, ensuring alignment with business objectives
• Conduct detailed requirements gathering by collaborating with stakeholders, technical teams, and end users to understand current-state processes and define future-state needs
• Perform gap analysis between existing and proposed systems, identify key integration and data migration challenges, and develop solutions to bridge process and system differences
• Document business processes, use cases, and data flow diagrams, ensuring clarity for both business and technical audiences
• Facilitate stakeholder workshops, user acceptance testing (UAT), and change management activities, acting as a bridge between business users and IT teams
• Monitor and report project progress, risks, and dependencies from a business analysis perspective, contributing to overall project planning and governance

• 5+ years of experience as a Business Analyst, with at least 2 years in Senior or Lead roles focused on system migration or enterprise software implementation projects
• Strong knowledge of ERP and CRM systems, particularly Oracle NetSuite and Microsoft Dynamics CRM; experience with their data models, workflows, and configurations
• Proven ability to manage complex data and process migration projects, including scoping, mapping, and validation of legacy-to-new system transitions
• Excellent analytical and documentation skills, with proficiency in tools like Microsoft Visio, Lucidchart, etc.
• Effective stakeholder management skills, including experience working across business units and with technical implementation teams
• Bachelor’s degree in business, information systems, or a related field (Master’s degree is preferred)
• Advanced level of English

WOULD BE A PLUS

• Certification in business analysis

PERSONAL PROFILE

• High level of self-organization
• Attention to detail
• Structured approach to work
• Excellent communication skills