Citi is looking for a Senior Business Analyst & Technology Project Lead to serve as a critical bridge between business stakeholders and technology teams, translating complex business needs into actionable system solutions that drive measurable outcomes. In this senior-level role, you will contribute to the strategic planning and continuous improvement of business performance by leading analysis, managing cross-functional delivery, and overseeing a portfolio of upstream and downstream applications. This is an opportunity to shape high-impact technology decisions at one of the world's leading financial institutions, working in a collaborative environment where your analytical insight directly influences business planning.
Responsibilities
- Lead the definition of system scope, objectives, and enhancements for complex, high-impact technology projects across development and implementation phases.
- Act as the primary liaison between business stakeholders and technology teams, translating functional requirements into clear, actionable system specifications.
- Evaluate new technology developments and evolving business needs, recommending system alternatives or enhancements based on thorough analysis of business processes and industry standards.
- Identify, communicate, and mitigate project and technology risks, assessing the business implications of proposed solutions before they impact operations.
- Deliver sophisticated analyses that define complex problems and drive innovative, data-informed solutions that influence strategic decisions.
- Monitor and manage project timelines across multiple applications, ensuring cross-functional delivery stays on track and organizational objectives are met.
- Mentor and guide team members on a day-to-day basis, overseeing work allocation, resource planning, and professional development.
Required Qualifications & Skills
- 6+ years of experience in a business analysis or project management capacity, ideally within a technology-driven environment.
- Advanced proficiency in Microsoft Office, with demonstrated expertise in Excel for data analysis, modelling, and reporting.
- Solid understanding of all phases of the Software Development Life Cycle, with the ability to engage meaningfully across planning, build, and delivery stages.
- Deep knowledge of business analysis principles, including requirements gathering, process mapping, and functional specification writing.
- Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.
- Strong organizational and time management capabilities, with a consistent record of delivering against multiple competing deadlines.
Beneficial Skills & Qualifications
- Bachelor's degree in a relevant discipline, such as Information Systems, Business Administration, or a related field.
- Background or exposure to the financial services or banking sector, with an understanding of the operational and regulatory context these environments present is preferred
- Experience managing projects or business analysis initiatives within organizations that operate complex, interconnected application ecosystems.
What We Offer
At Citi, you will work alongside experienced professionals across a globally connected organization, taking on meaningful work that spans technology strategy, business delivery, and cross-functional collaboration. This role offers the scope, scale, and seniority to make a genuine impact on how technology shapes business outcomes.
- Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside structured team collaboration.
- Exposure to a broad application portfolio with upstream and downstream complexity, building your expertise across the full technology delivery landscape.
- Opportunity to influence strategic technology decisions at a senior level, with visibility across business and technology leadership.
- Access to learning and professional development resources to support continued growth in business analysis, project management, and financial services.
- Competitive compensation and a comprehensive benefits package, including financial wellbeing, wellbeing support, and family-focused benefits.
- A performance-driven team culture that values analytical rigor, clear communication, and delivery ownership.
Apply today to bring your business analysis expertise to a senior role at Citi, where your work will directly shape technology strategy and business outcomes across a global organization.
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Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location Full Time Salary Range:$120,800.00 - $170,800.00------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6+ years of experience in business analysis or project management, ideally in a technology-driven environment
- Advanced proficiency in Microsoft Office, including Excel for data analysis, modeling, and reporting
- Understanding of all phases of the Software Development Life Cycle
- Knowledge of business analysis principles, including requirements gathering, process mapping, and functional specification writing
- Excellent written and verbal communication skills
- Strong organizational and time management skills with the ability to manage competing deadlines
- Bachelor's degree in Information Systems, Business Administration, or a related discipline
- Experience or exposure to financial services or banking
- Experience managing projects or business analysis initiatives in complex, interconnected application environments
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
